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All Family First branches will be closed on Monday, May 25 for Memorial Day.

Covid-19 Response

Please read this important information.

May 13 Update:

The safety and health of our members and our employees continues to be the highest priority at Family First. You can be assured that we are monitoring the recommendations of New York State and Monroe County as they work to reopen businesses in the Finger Lakes region in a safe and cautious manner.

While we do not have a date that our lobbies will re-open to the public, we are making preparations to put the necessary precautions in place to ensure everyone’s safety. These include plastic shields at our teller lines, lobby mask requirements, lobby maximum occupancy numbers and social distancing and cleaning protocols.

We will continue to update you as this process continues. Please stay healthy and safe during this time.

April 16 Update:
Due to the deposit of the first wave of the Federal Government Stimulus Payments, we are experiencing a higher than normal call volume in our Call Center. If you are calling to check on the deposit date or amount of your Stimulus Payment, please utilize Family First online banking or our mobile app.

If you did not receive your payment, please visit https://www.irs.gov/coronavirus/economic-impact-payments for more information. The IRS controls the amount and deposit date of these payments, not Family First. The next deposits are scheduled to be made on Wednesday, April 22 and Wednesday, April 29.

Thank you and stay safe!

April 9 Update:

As we continue to deal with the effects of the COVID-19 pandemic, we understand that some of our members may be experiencing financial hardships resulting from this situation, including loss of job/income and challenges with keeping up with payments.

Family First is committed to working with you to alleviate some of the financial stress you may be experiencing during this time. If you are struggling financially and need assistance, please don’t hesitate to contact us today at 585.586.8225 to discuss how we can work together to help. You’re part of our Family and we’re here for you!

April 2 Update:

The Federal Bureau of Investigation is urging consumers to be aware of scams related to COVID-19.

The announcement advises consumers to do research before clicking on any links purporting to provide information on the virus; donating to a charity online or through social media; contributing to a crowd funding campaign; purchasing products online; or giving up personal information in order to receive money or other benefits.

Click here for the full FBI announcement. If you are concerned about possible scams or fraud on your account, please call us at 585.586.8225.

March 27 Update:

We know that during these times you may be feeling nervous about the uncertainty that we all face. When it comes to your finances, we want you, our members, to take comfort in knowing that we are here for you!

At Family First Credit Union, our members are part of our Family. We will work with you on an individual basis and explore all options that help support you and your family with your financial needs and concerns. Please contact us at 585.586.8225 today. Thank you and stay healthy!

March 25 Update:

Due to the COVID-19 pandemic, the Family First Annual Meeting will be rescheduled from Wednesday, April 22 to October 28, 2020 at 9:30 am in the Penfield branch lobby.

March 23 Update:

If you are experiencing financial hardships directly related to the coronavirus, including making payments on loans, contact us at 585.586.8225 or 800.356.1101. We are here to work with you one-on-one to find a solution.

At this time, we will no longer have the monthly limit of six transfers from a Money Market or three transfers from a Money Builders account. We will also be waiving our loan skip-a-pay fee during this pandemic.

Members with VISA Credit Cards or Home Equity Lines of Credit may also apply for limit increases if they are needed.

The company that provides our online calculators has released a personal economic recovery calculator – it may help you sleep a little better knowing that even large losses can recover given a little time.

Most importantly, please contact us for any concerns you may have. We’re here to help!


March 17 Update:

Family First has been continuing to monitor and respond to the rapidly changing conditions about COVID-19/Coronavirus. We have made the following decisions regarding this situation:

Beginning Wednesday, March 18, the Family First Greece and Henrietta branches including Night Drop will be closed until further notice. East Rochester, Penfield and Webster will be open for drive-thru transactions ONLY during business hours. The ATMs at all branches will continue to be available 24/7. Please practice the proper hygiene to keep these ATMs clean and safe for everyone to use.

To create social distancing that protects our members and staff, we have made the decision to close our lobbies and move all branch transactions to drive-thru windows ONLY beginning on Wednesday, March 18. The drive-thru windows in East Rochester, Penfield and Webster will be open during our normal business hours for the following transactions:

  • Deposits
  • Withdrawals
  • Check Cashing
  • Loan Payments
  • VISA® Payments
  • Money Orders
  • Official Checks

Please note: Our daily withdrawal limit is $3,000. Unfortunately, we cannot process any coin at these windows. Additional limitations apply for official checks greater than $10,000.

We will also open our East Rochester drive-thru window from 9:00 am to 1:00 pm on Saturdays and keep our East Rochester and Webster branch drive thrus open until 5:00 on Fridays during this time.

Loan and mortgage closing appointments can be made on an as-needed basis by calling Family First at 585.586.8225. We will also be processing mobile check deposits though our mobile app three times daily.

At Family First Credit Union, the health and safety of our members, staff and communities is of the utmost importance. We will continue to continually update our plans based on the best guidance from the Centers for Disease Control and Prevention and our local and state health departments.

We will keep you informed as we continue to monitor the COVID-19/Coronavirus situation closely and take recommended prevention and preparation measures to minimize any exposure risks.

Banking from Home
We are here and ready to help maintain your financial health as well.  In an effort to minimize personal contact, we encourage you to utilize our electronic services for 24/7 access to your accounts and transactions, including Home Banking on our website, The Family First Mobile App, iTalk telephone banking and the MobiMoney app for credit card control. You may also wish to use one of the 30,000 ATMs nationwide that you have access to through our shared ATM network.

Please be aware of coronavirus scams. If Family First reaches out to you with information related to the coronavirus, we WILL NOT ask for or include links requiring confidential information such as your name, password, personal identification number (PIN) or other account information.

Please continue to visit this page, as we will update it with any new information.

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