We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

First-Time Homebuyer Webinar

Thank you for joining us for our free First-Time Homebuyer Webinar on Monday, August 7th at 6:00 PM

Couldn’t make it or want to listen again? Check out the full webinar recording to learn everything you need to know about the home-buying process from Family First mortgage experts, Ron Kraft and Julie Vella, or download the presentation below!

If you have any questions, please contact Julie or Ron (see details below).

Meet Our Mortgage Experts


Family First Mortgage Consultant

[email protected]

585.586.8225 x 119

Julie has been a mortgage consultant / originator at Family First Credit Union for 9 years and has over 27 years of experience working in the mortgage industry. 


Family First Mortgage Consultant

[email protected]

585.586.8225 x 335

Ron has 25 years of experience working in the mortgage industry and joined the Family First mortgage team as a consultant / originator in 2022. 

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