Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

All Family First branches and the Call Center will be closed on Tuesday, November 11 for Veterans Day.

Family First’s Online Banking is unavailable. Please utilize our mobile app for access at this time. We apologize for any inconvenience this may cause. 

How to Recover From a Scam

Last Updated

August 21, 2025

Written By

Family First FCU

Scams are intentionally deceptive and often hard to detect. They’re designed to trick people into giving up money or sensitive information through methods like phishing emails, fake advertisements, ransomware, or even deep fakes. The consequences can be serious, ranging from emotional distress and reputational damage to financial loss and identity theft. 

If you’ve had a suspicious interaction or suspect you’ve been scammed, it’s important to act quickly. While the situation can feel scary, don’t panic. Here are the steps you can take to recover from a scam and protect yourself in the future:

1. Stop Communication 

The moment you suspect a scam, cut off all contact with the scammer. Scammers rely on ongoing interaction to further manipulate victims. Continuing the conversation gives them more opportunities to deceive you or even escalate the situation. 

Stop replying to messages, answering calls, or clicking on any additional links they send. If you’ve been communicating through social media, messaging apps, email, or by phone, block the sender right away. This helps limit exposure and prevents further emotional stress or confusion. 

If you’ve given out your phone number or email address, be on the lookout for follow-up scams or phishing attempts.

2. Check for Malware

If you clicked a suspicious link or downloaded a file from an untrusted source, your device may have become infected with malware. Malware can secretly collect personal data, monitor activity, or give remote access to a scammer.

Signs of Malware: 
  • Unexpected pop-ups or slow device performance
  • Unusual charges or behavior on personal accounts
  • New apps or programs appearing on your device that you didn’t install
How to Protect Yourself: 
  • Disconnect the device from the internet to limit further exposure
  • Run a full system scan using reputable/trusted antivirus or anti-malware software
  • Remove any detected threats
  • Keep antivirus software up to date to catch future threats early
  • Avoid logging into sensitive accounts until your device is confirmed to be safe

3. Change Your Passwords

If you’ve shared login credentials or entered them into a suspicious website, it’s critical to update your passwords immediately. Start with your most important accounts first!

  • Email – This is often the gateway to reset passwords for other services.
  • Banking / Financial Services – To prevent unauthorized access or fraudulent transactions.
  • Social Media / Shopping Platforms – These can be used to impersonate you or make unauthorized purchases. 
Tips for Updating Passwords:
  • Choose strong, unique passwords that you haven’t used before 
  • Use a combination of letters, numbers, and symbols
  • Consider enabling two-factor authentication (2FA) wherever possible for  
    extra protection
  • Use a password manager to securely store and generate complex passwords
  • If the same password is used across multiple accounts, update them all

4. Ask for Help

Realizing you’ve fallen victim to a scam can be overwhelming, upsetting, and even embarrassing, but it’s important to remember that it can happen to anyone. Reach out to people you trust for support and guidance. This could be a family member or close friend, a colleague or supervisor (especially if it involves work-related systems), or a mental health counselor if the experience has had a strong emotional impact. Talking to someone about your experience can help relieve the stress and shame that is often associated with scams. They may also help you navigate the next steps and help in reporting or recovering from the incident. Don’t suffer in silence – seek help.

5. Report the Incident

Reporting the scam helps protect others and may aid in recovering lost assets or restoring access to compromised accounts. 

Where to Report Scams: 
  • Law Enforcement – For serious scams involving large amounts of money or identity theft, file a report with your local police.
  • Bank / Credit Card Company – If you sent money or shared financial information to a scammer, your bank or financial institution may be able to stop transactions or issue a refund.
  • Your Workplace – If a scam occurred while using work equipment or accounts, notify your supervisor and IT team immediately. They may have protocols to secure systems and protect other employees.
  • The Affected Platform – Contact customer support and email providers, payment apps, marketplaces, etc. 

6. Give Yourself Grace

Anyone can fall for a scam – it’s not a reflection of your intelligence or character. 
Scammers are skilled manipulators who exploit trust, urgency, and fear. Take a moment to pause, breathe, and reflect. Work through the steps above one at a time – each one brings you closer to recovery and peace of mind. 

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