Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service.  If this sounds like the opportunity you’ve been waiting for, we want to talk with you!

Mortgage Underwriter/Closer

This position is responsible for reviewing, underwriting and closing applications for our mortgage loans.  Your responsibilities in this position will include:

  • Reviewing mortgage loans with lending authority to insure compliance with all investor and credit union guidelines. 
  • Assembling and evaluating loan applications and approving those that meet initial lending criteria and are within approved lending limits. 
  • Presenting loan requests outside of AUS evaluations for approval as per loan policy.  
  • Closing loans in compliance with Credit Union guidelines and all applicable regulations.  
  • Ensuring members and prospective members are promptly and professionally served. 
  • Providing general Credit Union information and cross-selling services when appropriate.

Education/Certification: Two year degree or specialized or related experience. Ability to obtain and maintain NMLS Eligibility and Notary certification.

Required Knowledge: Knowledge of consumer and residential lending practices. Working knowledge Fannie Mae and SONYMA underwriting guidelines.

Experience Required: Two to five years of similar or related experience. 

Skills/Abilities: Excellent communication, and public relations skills. Professional appearance and attitude. Strong analytical and financial skills.

Financial Service Representative

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.  Balances each day's transactions and verifies cash totals. Performs a broad variety of financial products and services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.  Answers members’ questions regarding Credit Union products and services provided and performs a variety of account maintenance duties.  Actively cross sells Credit Union products and services.  Performs specific assigned jobs including various clerical and receptionist functions, and assists other FSRs, MSRs and call center with duties as required.  Serves members promptly and professionally.

Member Service Representative

Family First of NY Federal Credit Union is currently seeking a Full Time Member Service Representative (MSR) to work in our four branch locations; East Rochester, Henrietta, Penfield and Webster. This position reports directly to the Branch Manager and is part of the Sales and Service team. 

At Family First, our MSRs are our primary contact with our members on a daily basis.  MSRs must work to meet member’s financial needs and service expectations in a friendly, professional manner while working in compliance with established policies and procedures. As part of the branch team, MSRs must demonstrate the attributes of an enthusiastic team player. 

Comprehensive loan and deposit product knowledge is beneficial, basic credit skills and proven sales skills preferred.  Applicants must demonstrate excellent communication and computer skills.  Must be flexible, able to work Saturdays and work from all branch locations. 

We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please send your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail

Family First Federal Credit Union is an equal opportunity employer.