Contact Information

Phone

Our call center allows you to talk directly to a local, friendly Member Service Representative.

585.586.8225
1.800.356.1101

To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number:
800.528.2273

Call Center Hours

  • Monday:  9:00 a.m. – 4:30 p.m.
  • Tuesday:  9:00 a.m. – 4:30 p.m.
  • Wednesday:  10:00 a.m. – 4:30 p.m.
  • Thursday:  9:00 a.m. – 4:30 p.m.
  • Friday:  9:00 a.m. - 6:00 p.m.
  • Saturday:  9:00 a.m. - 1:00 p.m.

Secure Chat

Click on the Live Chat link located at the very top of the page to chat securely with a local, friendly Family First Member Service Representative.

Live Chat Hours

  • Monday:  9:00 a.m. – 4:30 p.m.
  • Tuesday:  9:00 a.m. – 4:30 p.m.
  • Wednesday:  10:00 a.m. – 4:30 p.m.
  • Thursday:  9:00 a.m. – 4:30 p.m.
  • Friday:  9:00 a.m. - 6:00 p.m.

Fax Numbers

  • East Rochester Office Fax:  585.218.0205
  • Henrietta Office Fax:  585.424-7368
  • Penfield Office Fax:  585.586.0915
  • Webster Office Fax:  585.671.8915

Access to your Money

In the case that our branches are closed or our member service representatives are unavailable, you have access to your money through several different ways  - Shared Branching, our ATM Network, On Line Home Banking and the iTalk phone system.

Routing Number

The Family First routing number is 222382593.

Supervisory Committee

If you want to contact our Supervisory Committee, please click here

Contact Us

Your input is important to us. We are always looking for new ways to improve member service. Let us know how we’re doing. We will respond to your e-mail within one full business day.




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