iTalk Phone Banking

We get it. Sometimes you just don't need to talk to a person. Get in, get out, and be done. That's why Family First offers a Telephone Banking System, iTalk! Manage your accounts from any touch tone phone at any time at no cost. To enroll, please contact a Family First Member Service Representative.  Once you are set up, you can call our regular office number, 585.586.8225 or toll free at 800.356.1101, and press 2 to do your banking by phone.

The system will allow you to:

  • Manage transfers by date
  • Check current investment and loan rates
  • Access Money Builder accounts
  • Review your account information
  • Make your loan payments
  • Activate your debit card
  • and much more!

This easy-to-use system walks you through the processes you want to accomplish, and has additional security.  If you do happen to have any questions, don't hesitate to call us. Because we also still offer real live people to talk to when you need them.

Click here for our iTalk phone tree diagram