Job Opportunities

Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service.  If this sounds like the opportunity you’ve been waiting for, we want to talk with you!

Business Development Officer

Responsible for promoting Family First products as a professional sales representative to all assigned existing and prospective members. Develops and maintains productive working relationships with members and prospects that allow sales and marketing goals to be achieved. Conducts sales calls to maintain and expand banking relationships and contact prospective members to develop new business. Identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Ensures members are well satisfied with products and services. Assists in other areas as needed.  

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Business Intelligence/ Marketing Analyst

This position is responsible for utilizing data from various internal and external sources to develop a deep understanding of member needs, behaviors and the potential for enhanced engagement.  This position will also be responsible for formulating strategies to utilize this data for target marketing, cross selling and member retention. As a member of the marketing department individual is also responsible for assisting in the development of marketing plan and corresponding budget.    

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Call Center Specialist

Responsible for handling a variety of member service calls in a prompt and courteous manner.  Resolves member questions and problems regarding accounts, check orders, payments, products, and services.  Completes and maintains related reports, records, and files.  Supports all functions in the Call Center/Operations Dept.  Actively cross-sells products and services over the phone to help the branch achieve the sales goals. Helps service the members in the branch by performing MSR/FSR duties. 

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Financial Services Manager

Responsible for assisting with the direction and administration of branch operations.  Ensures established policies and procedures are followed.  Oversees the provision of a full range of services to members and prospective members   Ensures members are promptly and professionally served.  Acts as a Branch Manager. Trains, directs, and assists in supervising branch staff.  Performs various branch functions as required.

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Network / IT Specialist

This entry-level technician position will assist in the support of 80+ user PC networked environment, PC applications, and first-tier support for server and network applications. They will assist in coordinating Local/Wide Area Network processes with our  IT Manager, users, staff and external vendors. They will serve as a backup in the absence of the IT Manager.  

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Part-Time Teller

We're looking for people who would like to work part-time as a teller at Family First. You would need to be available Friday afternoons and every Saturday with some availability during the week. This position would be 20 hours weekly. Stop in to one of our branches for more information and to pick up an application.

We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please send your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail

Family First Federal Credit Union is an equal opportunity employer.