Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service. If this sounds like the opportunity you’ve been waiting for, we want to talk with you!
Business Development Officer
Responsible for promoting Family First products as a professional sales representative to all assigned existing and prospective members. Develops and maintains productive working relationships with members and prospects that allow sales and marketing goals to be achieved. Conducts sales calls to maintain and expand banking relationships and contact prospective members to develop new business. Identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Ensures members are well satisfied with products and services. Assists in other areas as needed.
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Call Center/Operations Specialist
This position is responsible for handling a variety of member service calls in a prompt and courteous manner while supporting the operational needs of the Credit Union in a timely manner. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Call Center and Operations department. The essential functions are as follows:
- Assists and resolves member inquiries via telephone and electronic communications in a professional manner
- Completes research and resolves documentation errors or discrepancies. Escalates issues to Senior Operations Specialist, FSR or Branch Manager as appropriate.
- Provides general information to members on Credit Union policies, procedures, and programs.
- Provides basic information to members on accounts, check orders, payments, products, and services.
- Performs basic maintenance functions on accounts and processes transactions requested via telephone or mail.
- Processes information requests
- Maintains and projects the Credit Union's professional reputation.Cross sells Credit Union products and services to best support member’s needs.
Part Time Financial Service Representative
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of financial products and services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union products and services provided and performs a variety of account maintenance duties. Actively cross sells Credit Union products and services. Performs specific assigned jobs including various clerical and receptionist functions, and assists other FSRs, MSRs and call center with duties as required. Serves members promptly and professionally.
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Part Time MSR
At Family First our MSRs are our primary contact with our members on a daily basis. MSRs must work to meet member’s financial needs and service expectations in a friendly, professional manner while working in compliance with established policies and procedures. This position is responsible for building relationships with both new and existing members. As part of the member service team, you must demonstrate the attributes of an enthusiastic team player.
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We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please send your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail email@example.com.
Family First Federal Credit Union is an equal opportunity employer.