Job Opportunities

Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service.  If this sounds like the opportunity you’ve been waiting for, we want to talk with you!

Assistant Branch Manager 

This position will be responsible for assisting with the direction and administration of branch operations, ensuring established policies and procedures are followed and overseeing the provision of a full range of services to members and prospective members   You will be counted upon to see that members are promptly and professionally served, will train, direct, and assists in supervising branch staff. and will act as a Branch Manager as necessary.  You will also perform various branch functions as required.

Call Center/Operations Specialist 

This position will be responsible for handling a variety of member service calls in a prompt and courteous manner. You will support the operational needs of the Credit Union in a timely manner and complete and maintain related reports, records, and files. You will be relied upon to cross-sells products and services and support all functions within the Call Center and Operations department.


This position will be responsible for performing collection activities associated with various delinquent accounts. You will review delinquent accounts, determine probable reasons for account status, and contact clients to resolve the delinquencies. The role will utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensures the Credit Union's professional image is maintained.

MSRs - Full Time and Part Time 

At Family First our MSRs are our primary contact with our members on a daily basis.  MSRs must work to meet member’s financial needs and service expectations in a friendly, professional manner while working in compliance with established policies and procedures. This position is responsible for building relationships with both new and existing members. As part of the member service team, you must demonstrate the attributes of an enthusiastic team player. 

Senior Collector 

The senior collector will be responsible for organizing, planning, directing, and controlling all operations of the Collections Department.  They will oversee all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and will assist in the resolution of difficult and complex account situations.  They will be responsible for performing periodic evaluation of collections policies and procedures and modify them as needed. They will ensure established policies, procedures, and legal requirements are followed and coordinate activities by ensuring all subordinate areas of responsibility support Credit Union objectives.  The role will train, direct, and assist in the appraisal of personnel and be sure allservices are delivered professionally and efficiently.

We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please fill out our employment application and send it, alone with your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail

Family First Federal Credit Union is an equal opportunity employer.