Job Opportunities

Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service.  If this sounds like the opportunity you’ve been waiting for, we want to talk with you!


Cross Functional Service Representative

This role will be responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. They will balance each day's transactions and verify cash totals along with performing a broad variety of financial products and services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.  They will answer members’ questions regarding Credit Union products and services provided and perform a variety of account maintenance duties as well as actively cross selling Credit Union products and services.  Duties will also include specific assigned jobs including various clerical and receptionist functions, and assisting other FSRs, MSRs and call center.  Most importantly, they will serve members promptly and professionally.


Financial Service Representative

This position is responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. They will balance each day's transactions and verify cash totals. They will perform a broad variety of financial products and services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems along with answering members’ questions regarding Credit Union products and services and handling a variety of account maintenance duties.  They will actively cross sell Credit Union products and services and performs specific assigned jobs including various clerical and receptionist functions, including assisting other FSRs, MSRs and call center with duties as required.  Serving the members promptly and professionally will be of the utmost importance.


MSRs - Full Time and Part Time 

At Family First our MSRs are our primary contact with our members on a daily basis.  MSRs must work to meet member’s financial needs and service expectations in a friendly, professional manner while working in compliance with established policies and procedures. This position is responsible for building relationships with both new and existing members. As part of the member service team, you must demonstrate the attributes of an enthusiastic team player. 

Mortgage Processor 

The Mortgage Processor will be responsible for providing clerical support for all mortgage loan processing activities.  They will receive, evaluate, and review loan applications, obtain and verify necessary information, and prepare documents for underwriting and closing review.  This position will arrange flood zone certification as required, communicate loan status to all involved parties including buyer, seller, realtor, and attorneys and be involved in the administration of Homebuyer Dream Program. They will obtain proof of insurance as required on mortgage loans and assist or refer members as necessary. 


We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please fill out our employment application and send it, alone with your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail eileen.wolanski@familyfirstny.com.

Family First Federal Credit Union is an equal opportunity employer.






 
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