Job Opportunities

Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service.  If this sounds like the opportunity you’ve been waiting for, we want to talk with you!



This position will be responsible for performing collection activities associated with various delinquent accounts. You will review delinquent accounts, determine probable reasons for account status, and contact members to resolve the delinquencies. The role will utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensures the Credit Union's professional image is maintained.


MSRs - Full Time and Part Time 

At Family First our MSRs are our primary contact with our members on a daily basis.  MSRs must work to meet member’s financial needs and service expectations in a friendly, professional manner while working in compliance with established policies and procedures. This position is responsible for building relationships with both new and existing members. As part of the member service team, you must demonstrate the attributes of an enthusiastic team player. 


Senior Operations/Call Center Specialist 

the Senior Operations/Call Center Specialist will be responsible for performing duties related to the operations in the areas of ACH, share drafts, card programs and abandoned property.  They will be responsible for handling a variety of member service calls in a prompt and courteous manner as well as performing processing, posting and balancing duties. Other responsibilities will include the administration of the card programs and related fraud services, and providing administrative support for member e-services. 

We offer competitive salaries, comprehensive benefits and a professional work environment. If you believe in the philosophy of “people helping people reach their financial goals” and possess the values of Family, Integrity, Relationships, Service, and Trust, we would like to talk with you. Please fill out our employment application and send it, alone with your resume, a cover letter and salary requirements to 2520 Browncroft Blvd, Rochester, NY 14625. Attention: Human Resources; or e-mail

Family First Federal Credit Union is an equal opportunity employer.