Certificates of Deposit are currently not appearing in Home Banking and our Mobile App. Our vendor is aware of this and is working to fix the issue. We apologize for any inconvenience this may cause.
Hours Changes: Beginning the week of Jan. 4, 2021, the Penfield Branch and the Call Center will be closing at 5:00 pm on Fridays and the Henrietta Branch will be closed on Saturdays.
Attention: Online banking may be temporarily unavailable on Dec. 4th, 2020 due to scheduled maintenance. We apologize for any inconvenience.
For immediate assistance, please call or text us at 585.586.8225
(To report a lost or stolen Visa Card, or fraudulent card activity please go to our Visa Card page.)
Our Security partner KnowBe4 has a wealth of information to keep you aware of and help you to avoid a wide variety of Cybercrime and Identity Theft. Please click here to visit their blog. They are frequently updating their pages with the latest information about scams and fraud methods.
Identity theft occurs when someone uses your personal information to commit fraud or other crimes. Fortunately, there are preventive measures you can take to substantially reduce the chance of identity theft happening to you.
Some easy-to-use tips for avoiding identity theft are:
Things you need to know:
Please do not give any personal information over the phone or by e-mail. Family First CU will never call or email you and ask for your personal or account information. We may ask questions to verify your identity when you contact us. If you have a question about the validity of phone call or e-mail, please contact us immediately at 585.586.8225.
Identifying malicious behavior is a more effective long-term strategy than trying to block individual malicious actors, according to Johnathan Hunt, Vice President of Security at GitLab…
For more helpful information please use the links below.
NCUA – “Tips to Safely Conduct Financial Transactions Over the Internet” on-line brochure.
Fake Check Scams – These could cost you thousands of dollars.
Fighting Back Against Identity Theft – The Federal Trade Commission’s Identity theft site.
Annual Credit Report Request Service
PO Box 105281 Atlanta, GA 30348-5281
PO Box 2104 Allen, TX 75013-2104
To order your report 888.397.3742
To report fraud 888.397.3742
PO Box 1000 Chester, PA 19022
To order your report 800.888.4213
To report fraud 800.680.7289
PO Box 740241 Atlanta, GA 30374
To order your report 800.685.1111
To report fraud 888.766.0008
US Postal Service
For mail fraud issues, call the US Post Office to obtain the phone number of the nearest postal inspector. 877.876.2455
US Social Security Administration
To order your free personal earnings and benefit estimate call: 800.772.1213
If you are unable to open a checking account because of identity theft, send a letter to 7805 Hudson Rd, Suite 100 Woodbury, MN 55125 or call 800.428.9623
If you are unable to write checks because of bad checks written in your name, contact: