We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Student Loan Repayments Resume October 2023

Last Updated

September 26, 2023

Written By

Sarah Kearney

As October quickly approaches, millions of borrowers and recent college graduates across the United States are preparing for the return of their monthly student loan payments. After more than two years of relief due to the COVID-19 pandemic, federal student loan borrowers are once again faced with the reality of monthly payments. This transition, while expected, comes with both challenges and opportunities for borrowers as they navigate their new financial situations and loan repayment options.

For many, the end of the payment pause means a return to the budgeting and financial planning necessary to accomodate for these added expenses. It’s a reminder that while the relief has been helpful, student loans are still an important part of our financial landscape, and they continue to play a significant role in every borrower’s credit history and personal debt. To ease this transition, it’s crucial for borrowers to review their repayment plans, update their contact information with their loan servicers, and reassess their financial situations. This is also an excellent time to explore repayment options, such as income-driven plans, that can make monthly payments more manageable based on individual financial circumstances. Click here for details about the recently announced SAVE Income-Driven Repayment Plan.  


This resumption also raises questions and concerns for those who may still be facing financial hardships. Since the start of the payment pause, many borrowers have taken on new responsibilities and are in very different financial situations than they were in March of 2020. While advocates continue to push for new solutions and student loan relief, it’s essential for borrowers to stay informed about any potential policy changes and consider their options carefully. Though the return of student loan payments may feel daunting, it still presents borrowers with an opportunity to take control of their financial future, plan for their goals, and make informed choices about their student loans.

While the resumption of student loan payments in October 2023 will present new challenges and opportunities, it’s more important than ever for borrowers to stay informed and explore all available resources and repayment options to successfully manage their student loans and other financial obligations.

For more information about federal student loans and other repayment options, click here to visit the Federal Student Aid website. If you need any help or guidance when it comes to budgeting and preparing for the resumption of your student loan payments, speak with a Family First expert today! Call or text us at 585.586.8225 or click here to send us a secure message.


Sarah graduated with her BFA in Graphic Design from the State University of New York at Fredonia in 2018 before beginning her career at Family First. Sarah is a designer, content creator, and community outreach coordinator, as well as an active volunteer within the Rochester community.

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