ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ATTENTION: Online & Mobile banking are currently unavailable. Our home banking vendor is aware of the issue and is working to resolve it. For immediate banking assistance, please call us at 585.586.8225.

All Family First branches and the Call Center will be closed on Thursday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday!

Family First’s Home Banking and Mobile App are currently intermittently unavailable. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.

Buying a Home

Starting at the Roots

Whether you are looking to purchase your first home, refinance your existing mortgage loan, or you want to tap into the equity you have already built up in your home…we have all the tools to help you with your decision! At Family First Credit Union, we offer special mortgage programs for all of your unique needs.

Rochester's Mortgage Experts

With a wide variety of products, we can meet the needs of any homebuyer. Most of our mortgages are handled locally — from application through closing — right here in Penfield NY. We also provide service to the homeowner throughout the life of the loan on our products.