ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new e-mail address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information. Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.
All Family First branches and the Call Center will be closed on Tuesday, November 11 for Veterans Day.
Family First’s Online Banking is unavailable. Please utilize our mobile app for access at this time. We apologize for any inconvenience this may cause.
We have everything you need to do your banking, right at your fingertips. With Family First’s Online Banking and Mobile App, you can:
Get your banking information fast and reduce paper clutter! Follow these easy steps to enroll:
With our Credit Score feature your credit score is at your fingertips! Set up real-time credit alerts, access your credit report, check your credit score, get personalized credit-building tips, and so much more. It’s completely free for Family First members. Get started and take control of your financial health today
With Money Management, you’ll gain powerful insights on when, where, and how you spend your money — and much more! We’re making it easier than ever to visualize your money and achieve your financial goals. Access Money Management 24/7 within online banking or our mobile app!
Depositing checks using our mobile app, available for both Android and Apple devices, couldn't be easier! This free, safe, and convenient feature works in three simple steps. Just tap, snap, and deposit.
Introducing Goal Builder—a free, innovative savings tool designed to help you visualize and achieve multiple financial goals within a single account. By simplifying the mental accounting of what can be used or saved for each goal, Goal Builder streamlines your savings process, reducing the need for multiple transfers.
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