Family First
Family First

We are currently experiencing issues with our call center phone system and some calls may not connect. Our vendor is working on this issue. We apologize for any inconvenience.  

The Penfield ATM is being serviced and is temporarily unavailable. We apologize for the inconvenience.

We have been informed that some debit and credit card authorizations are currently being rejected. Our card processor has been informed and is working to rectify the situation. We apologize for any inconvenience this may cause.

Online & Mobile Banking

Account Access When & Where You Need It Most

Manage your finances from anywhere and on any device

Not already a member of Family First? Join us today!

couple using online banking

Convenience right at your fingertips

Some of the great things your can do:

  • Track balances in your savings account, checking account, or loans
  • View all your transactions and cleared checks
  • Sort Transactions by amounts, dates or check numbers
  • Transfer Funds and schedule loan payments
  • Get your statements electronically
  • Sign up for online bill pay
  • And more!
woman on phone in cafe

Still wanting more?
Download our Mobile App!

The Family First mobile app brings anytime access to your mobile device. By downloading our free app, you will be able to:

  • Check account balances
  • Take a picture of a check to deposit it into your account
  • Pay bills with new upgraded eBills (see below!)
  • Locate the nearest branches or ATM’s
  • And more!

Handling your Finances is About to Get Easier

Enroll in Online Banking Today

How to enroll in Online Banking in three easy steps:

1. If this is your first time enrolling, your USERNAME will be your member ID. (Your member ID is your main account number.)

2. Your PASSWORD is the four-digit PIN assigned to you when you first sign up for your account. See below.

3. After you log in, you will be asked to set a permanent USERNAME and PASSWORD that is more convenient for you to remember. Your new password will have to be a minimum of 8 characters and include at least one letter, number and symbol.

If you don’t log into your online account for 6 months, your online services will be deactivated.

Having trouble accessing
your account?

Please contact us at 585.586.8225
Important Information: Your PIN number is provided at the time your Family First account is opened. If you did not receive one, a Financial Service representative can provide a PIN after a few verification questions. Please note: This is not your Debit/ATM PIN number.

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By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.