Family First
Family First

Beginning the week of June 6, the hours at our Henrietta Branch will be changing. Please click here for more information.

All Family First branches and the Call Center will be closed on Monday, October 10 for Columbus Day. Have a safe and enjoyable holiday.

ALERT: Family First has recently been made aware of a scam spoofing our 585.586.8225 phone number. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn More…

Online & Mobile Banking

Account Access When & Where You Need It Most

Manage your finances from anywhere and on any device

Not already a member of Family First? Join us today!

couple using online banking

Convenience right at your fingertips

Some of the great things your can do:

  • Track balances in your savings account, checking account, or loans
  • View all your transactions and cleared checks
  • Sort Transactions by amounts, dates or check numbers
  • Transfer Funds and schedule loan payments
  • Get your statements electronically
  • Sign up for online bill pay
  • And more!
woman on phone in cafe

Still wanting more?
Download our Mobile App!

The Family First mobile app brings anytime access to your mobile device. By downloading our free app, you will be able to:

  • Check account balances
  • Take a picture of a check to deposit it into your account
  • Pay bills with new upgraded eBills (see below!)
  • Locate the nearest branches or ATM’s
  • And more!

Handling your Finances is About to Get Easier

Enroll in Online Banking Today

How to enroll in Online Banking in three easy steps:

1. If this is your first time enrolling, your USERNAME will be your member ID. (Your member ID is your main account number.)

2. Your PASSWORD is the four-digit PIN assigned to you when you first sign up for your account. See below.

3. After you log in, you will be asked to set a permanent USERNAME and PASSWORD that is more convenient for you to remember. Your new password will have to be a minimum of 8 characters and include at least one letter, number and symbol.

If you don’t log into your online account for 6 months, your online services will be deactivated.

Having trouble accessing
your account?

Please contact us at 585.586.8225
Important Information: Your PIN number is provided at the time your Family First account is opened. If you did not receive one, a Financial Service representative can provide a PIN after a few verification questions. Please note: This is not your Debit/ATM PIN number.