ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

Due to inclement weather, the Greece Branch has lost power and will be closed until power is restored. RG&E is estimating this to be around 3:30. We are sorry for this inconvenience.  

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Online & Mobile Banking

Manage your finances from anywhere!

We have everything you need to do your banking, right at your fingertips. At Family First, we are always keeping up and innovating with the latest technology to bring you the most convenience.

With our Online Banking and Mobile Banking App, you can:

  • Check your account balances
  • Pay bills online 
  • Transfer money
  • Remote deposit checks
  • Set up custom alerts and notifications
  • Add your Family First debit and credit cards to your mobile wallet

Register for Online Banking Today

1. If you are registering for the first time ever, your temporary USERNAME will be your member ID#

2. Your temporary PASSWORD is the four-digit PIN assigned to you at your account opening*

3. Once registered, you will be asked to create a new username and password that is unique to you and then verify your identity via phone call, text or email

Please Note: If you don’t log into your online account for 6 months, your online banking profile will be deactivated and you will be required to go through the registration process. If this happens to you, please call us at 585.586.8225 or email [email protected].

*Your PIN number is provided at the time your Family First account is opened. If you did not receive one, a Financial Service representative can provide a PIN after a few verification questions. Please note: This is not your Debit/ATM PIN number.


Get your banking information fast and reduce paper clutter!

Follow these easy steps to sign up: 1) Log into Home Banking at the top of the page. 2) Go to the “Member Services” menu. 3) Click on “eStatements” and follow the prompts to opt-in.

Mobile Check Deposit

Depositing checks using our mobile app, available for both Android and Apple devices, couldn't be easier! This free, safe, and convenient feature works in three simple steps. Just tap, snap, and deposit.

Card Management with MobiMoney

Life happens fast, take control of your money! MobiMoney is a FREE mobile app that offers Family First debit and credit card holders a convenient way to manage their card(s) on the go. Turn your card on or off with ease.

Joining is Easy

Stop in and see what the Family First experience is all about

Convenience at your fingertips

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