We have been made aware that a network issue is causing Family First debit cards to reject at Tops Markets and Walmart. Our vendor is working to correct this issue. We apologize for any inconvenience this may cause.
All Family First branches and the Call Center will be closed on Monday, July 5 in observance of Independence Day.
Member Services: 585.586.8225
Mortgage Servicing: 585-287-9310
Collections: 585-287-9309
| Monday | 9:00 a.m. – 4:30 p.m. |
| Tuesday | 9:00 a.m. – 4:30 p.m. |
| Wednesday | 10:00 a.m. – 4:30 p.m. |
| Thursday | 9:00 a.m. – 4:30 p.m. |
| Friday | 9:00 a.m. – 5:00 p.m. |
| Saturday | 9:00 a.m. – 1:00 p.m. |
To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 1-833-933-1681
Family First proudly serves communities located across Rochester, NY
Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service. If this sounds like the opportunity you’ve been waiting for, we want to talk with you!
Your input is important to us. We are always looking for new ways to improve member service. Let us know how we’re doing. We will respond to your e-mail within one full business day.
Follow Us:
Questions?
Get in touch with us!
Our Routing Number is 222382593
Our NMLS Number is 453880
© Copyright 2021 Family First of NY Federal Credit Union. All Rights Reserved.
