We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

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Call Center Hours

Monday9 a.m. – 4:30 p.m.
Tuesday9 a.m. – 4:30 p.m.
Wednesday10 a.m. – 4:30 p.m.
Thursday9 a.m. – 4:30 p.m.
Friday9 a.m. – 5 p.m.
Saturday9 a.m. – 1 p.m.

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Submit an account question or leave us your feedback! We will respond to all messages within one business day.

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To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 1.833.933.1681

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