ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ATTENTION: Online & Mobile banking are currently unavailable. Our home banking vendor is aware of the issue and is working to resolve it. For immediate banking assistance, please call us at 585.586.8225.
All Family First branches and the Call Center will be closed on Friday, July 4 for Independence Day. We hope you have a safe and enjoyable holiday!Â
Family First’s Home Banking and Mobile App are currently intermittently unavailable. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.Â
To report a lost or stolen Visa Debit or Credit card when the credit union is closed:
| Monday | 9 a.m. – 4:30 p.m. |
| Tuesday | 9 a.m. – 4:30 p.m. |
| Wednesday | 10 a.m. – 4:30 p.m. |
| Thursday | 9 a.m. – 4:30 p.m. |
| Friday | 9 a.m. – 5 p.m. |
| Saturday | 9 a.m. – 1 p.m. |
Submit an account question or leave us your feedback! We will respond to all messages within one business day.
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Report a Lost / Stolen Card:
Routing Number: 222382593
NMLS Number: 453880
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