We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First will be holding our Annual Meeting on Wednesday, March 24 at 8:30 AM at our Browncroft Office. Click this link to join us virtually through Microsoft Teams.  

Contact Us

We're here to help!

Call Center Hours

Monday9 a.m. – 4:30 p.m.
Tuesday9 a.m. – 4:30 p.m.
Wednesday10 a.m. – 4:30 p.m.
Thursday9 a.m. – 4:30 p.m.
Friday9 a.m. – 5 p.m.
Saturday9 a.m. – 1 p.m.

Drop Us A Line

Submit an account question or leave us your feedback! We will respond to all messages within one business day.

Name(Required)
Preferred method of response?
This field is for validation purposes and should be left unchanged.

To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 1.833.933.1681

Find your closest banking center

You are now leaving https://home.familyfirstny.com/

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.