ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

Due to inclement weather, the Greece Branch has lost power and will be closed until power is restored. RG&E is estimating this to be around 3:30. We are sorry for this inconvenience.  

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Contact Us

We're here to help!

Call Center Hours

Monday9 a.m. – 4:30 p.m.
Tuesday9 a.m. – 4:30 p.m.
Wednesday10 a.m. – 4:30 p.m.
Thursday9 a.m. – 4:30 p.m.
Friday9 a.m. – 5 p.m.
Saturday9 a.m. – 1 p.m.

Drop Us A Line

Submit an account question or leave us your feedback! We will respond to all messages within one business day.

Name(Required)
Preferred method of response?
This field is for validation purposes and should be left unchanged.

To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 1.833.933.1681

Find your closest banking center

You are now leaving https://home.familyfirstny.com/

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.