Certificates of Deposit are currently not appearing in Home Banking and our Mobile App. Our vendor is aware of this and is working to fix the issue. We apologize for any inconvenience this may cause.
Hours Changes: Beginning the week of Jan. 4, 2021, the Penfield Branch and the Call Center will be closing at 5:00 pm on Fridays and the Henrietta Branch will be closed on Saturdays.
Member Services: 585.586.8225
Mortgage Servicing: 585-287-9310
Collections: 585-287-9309
| Monday | 9:00 a.m. – 4:30 p.m. |
| Tuesday | 9:00 a.m. – 4:30 p.m. |
| Wednesday | 10:00 a.m. – 4:30 p.m. |
| Thursday | 9:00 a.m. – 4:30 p.m. |
| Friday | 9:00 a.m. – 6:00 p.m. |
| Saturday | 9:00 a.m. – 1:00 p.m. |
To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 800.528.2273
Family First proudly serves communities located across Rochester, NY
Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service. If this sounds like the opportunity you’ve been waiting for, we want to talk with you!
Your input is important to us. We are always looking for new ways to improve member service. Let us know how we’re doing. We will respond to your e-mail within one full business day.
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Our Routing Number is 222382593
Our NMLS Number is 453880
© Copyright 2020 Family First of NY Federal Credit Union. All Rights Reserved.
