Family First
Family First
Family First
Family First

If you are having trouble reaching us at 585-586-8225, please use our toll-free number 1-800-356-1101.

Please read this important information from the IRS regarding the third round of Economic Impact Payments

Contact Us

Our Door is Always Open

We're here to help!




Member Services: 585.586.8225

Mortgage Servicing: 585-287-9310

Collections: 585-287-9309

Our Call Center

Monday9:00 a.m. – 4:30 p.m.
Tuesday9:00 a.m. – 4:30 p.m.
Wednesday10:00 a.m. – 4:30 p.m.
Thursday9:00 a.m. – 4:30 p.m.
Friday9:00 a.m. – 5:00 p.m.
Saturday9:00 a.m. – 1:00 p.m.

To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 800.528.2273

Find your closest banking center!

Family First proudly serves communities located across Rochester, NY

Come work with us!

Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service. If this sounds like the opportunity you’ve been waiting for, we want to talk with you!

Drop Us A Line!

Your input is important to us. We are always looking for new ways to improve member service. Let us know how we’re doing. We will respond to your e-mail within one full business day.