If you are having trouble reaching us at 585-586-8225, please use our toll-free number 1-800-356-1101.
Please read this important information from the IRS regarding the third round of Economic Impact Payments
Member Services: 585.586.8225
Mortgage Servicing: 585-287-9310
Collections: 585-287-9309
| Monday | 9:00 a.m. – 4:30 p.m. |
| Tuesday | 9:00 a.m. – 4:30 p.m. |
| Wednesday | 10:00 a.m. – 4:30 p.m. |
| Thursday | 9:00 a.m. – 4:30 p.m. |
| Friday | 9:00 a.m. – 5:00 p.m. |
| Saturday | 9:00 a.m. – 1:00 p.m. |
To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 800.528.2273
Family First proudly serves communities located across Rochester, NY
Family First Federal Credit Union is a financial institution made up of people who take pride in making a difference in the lives our members and the communities we serve. We offer exciting possibilities for talented and enthusiastic individuals to enjoy careers filled with success and personal growth. It’s in the best interest of our members and our Credit Union to employ extraordinary people who can provide extraordinary service. If this sounds like the opportunity you’ve been waiting for, we want to talk with you!
Your input is important to us. We are always looking for new ways to improve member service. Let us know how we’re doing. We will respond to your e-mail within one full business day.
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Our Routing Number is 222382593
Our NMLS Number is 453880
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