To report a lost or stolen Visa Card, or fraudulent card activity, please call 1.833.933.1681 or our fraud department at 585.586.8225.

Our Security partner KnowBe4 has a wealth of information to keep you aware of red flags and help you to avoid a wide variety of Cybercrime and Identity Theft to prevent fraud. Please click here to visit their blog. They are frequently updating their pages with the latest information about scams and fraud methods.

Identity theft occurs when someone uses your personal information to commit fraud or other crimes. Fortunately, there are preventive measures you can take to substantially reduce the chance of identity theft happening to you.

Some easy-to-use tips for avoiding identity theft are:

• Keep your passwords private – Never give your PIN or password to anyone and keep them in a secure place.
• Exercise caution when downloading files – Only download files from websites and e-mail addresses you trust.
• Never provide personal or financial information in response to e-mail.
• Avoid using public computers for personal transactions.
• Check your credit report annually – Look for suspicious activity when you do. Review your three free credit reports throughout the year at www.annualcreditreport.com.
• Shred important documents. – Be careful about how you discard your financial and personal paperwork.
• Check your accounts frequently. – This is easy with our online banking. Notify us if you see any unusual activity.

Things you need to know:
Please do not give any personal information over the phone or by e-mail. Family First CU will never call or email you and ask for your personal or account information. We may ask questions to verify your identity when you contact us. If you have a question about the validity of phone call or e-mail, please contact us immediately at 585.586.8225.