ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

VISA Credit

Find the Right Visa Credit Card For You

The Family First VISA Credit card has two levels – Platinum and Classic. Both provide low rates for you to use  whether you are shopping around the corner or around the world. Plus, you can save money by paying off the balances you maintain on higher interest rate credit cards! Our Platinum card also offers loyalty rewards points that you can use towards travel rebates, gift cards and cash. 

Visa Classic

Use your Family First VISA Classic Credit Card whether you are shopping around the corner or around the world!

  • Rates as low as 13.90% APR*
  • Credit limits up to $500 – $12,000
  • Secured credit card options
  • No annual fee
  • No balance transfer fee
  • No cash advance fee

Visa Platinum

Live the Platinum life with our Visa Platinum rewards credit card! Earn points with every purchase to get cash back or use towards some of your favorite brands for travel, entertainment, and everyday needs! Click here to visit the ScoreCard Rewards page.

  • Rates as low as 12.40% APR*
  • Credit limits from $5,000 – $25,000 
  • No annual fee
  • No balance transfer fee
  • No cash advance fee

*Your APR is based on your creditworthiness and will vary with the market based on Prime Rate. Loan applications are subject to membership eligibility requirements.

Keeping You & Your Cards Safe

During a time when fraud is growing by double digits year-over-year, having the right tools in place to protect our members is a necessity for Family First!

Card Controls

Download Card Suite Lite from the App Store or Google Play to easily manage your cards, no matter where you are! Easily register your Family First Visa cards to:

  • Freeze your cards instantly
  • Create real-time transaction alerts
  • Set monthly or transaction spend limits
  • Control where and how your cards can be used

Family First is excited to have a FREE service for your VISA credit card – ID Navigator, powered by NortonLifeLock. You have to enroll in this identity theft protection service. Please click here to find out more!

We also have our eGuard Secure Fraud solution, that provides members with an added layer of defense to mitigate fraud. eGuard challenges or declines cardholders when the system detects suspected fraudulent activity. Cardholders are automatically enrolled in the eGuard service.

To report a lost or stolen Debit or Credit Card, or fraudulent card activity, call immediately: 1-833-933-1681

Joining is Easy

Stop in and see what the Family First experience is all about

Convenience at your fingertips

You are now leaving https://home.familyfirstny.com/

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.