We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Wire Transfers

Need to move money and don’t want to handle the cash? A wire transfer is an electronic movement of funds and is the quickest way to move funds between financial institutions. The funds are guaranteed through a wire transfer, which means they are available for withdrawal immediately after receipt. Family First provides the service of incoming and outgoing wires for domestic transactions. We do not process international wire transfers.

Incoming Wire Transfers

The following procedures apply when you initiate funds to be transferred to your account here at Family First. You will need to contact your outgoing financial institution and provide them with the following information:

Primary Institution:
Alloya Corporate Federal Credit Union
1021 Watervliet –Shaker Rd
Albany, New York 12205
ABA/Routing: 221381715

Further Credit to:
Family First of NY FCU
ABA/Routing: 222382593

Final Credit to:
Member’s Name
Member’s account number

Any wire transfer credits received after 4:30 p.m. will be credited to the member’s account on the next business day. There is a $10 charge for incoming wire transfers.

Outgoing Wire Transfers

When initiating an outgoing wire from your Family First account, you will need the following items:

  • The Outgoing Wire Transfer Form completed with all information. This may require you to contact the receiving financial institution to obtain their specific wiring instructions. Inaccurate wiring instructions will delay the processing of the wire transfer.
  • Your current photo identification containing your signature.

Important information about outgoing wire requests:

The funds being sent must be on deposit with Family First prior to the initiation and may require a hold time. A Member Service Representative can give you more information about your specific transaction.

Wire transfers requested before 2 p.m. will be sent the same day.

Please contact a Financial Service Representative at 585.586.8225 with any questions concerning Wire Transfer.

 

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