We have been made aware that a network issue is causing Family First debit cards to reject at Tops Markets and Walmart. Our vendor is working to correct this issue. We apologize for any inconvenience this may cause.
All Family First branches and the Call Center will be closed on Monday, July 5 in observance of Independence Day.
The following procedures apply when you initiate funds to be transferred to your account here at Family First. You will need to contact your outgoing financial institution and provide them with the following information:
Alloya Corporate Federal Credit Union
1021 Watervliet –Shaker Rd
Albany, New York 12205
Further Credit to:
Family First of NY FCU
Final Credit to:
Member’s account number
Any wire transfer credits received after 4:30 p.m. will be credited to the member’s account on the next business day.
When initiating an outgoing wire from your Family First account, you will need the following items:
Important information about outgoing wire requests:
The funds being sent must be on deposit with Family First prior to the initiation and may require a hold time. A Member Service Representative can give you more information about your specific transaction.
Wire transfers requested before 2 p.m. will be sent the same day.
Please contact a Financial Service Representative at 585.586.8225 with any questions concerning Wire Transfer.