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Family First
Family First

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Fraud Alert: Phone Number Spoofing

 

It has come to our attention that the Family First phone number – 585.586.8225 – has recently been spoofed by those attempting to steal personal and financial information from our members.

These fraudsters pretend to be employees of our internal fraud department and are requesting personal member information, such as social security numbers, bank account numbers, online banking login credentials, PIN numbers, and more. If you receive a phone call claiming to be from our fraud department asking for any of this  information, DO NOT respond or provide the information they are requesting. Hang up and call us immediately. 

Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers. Please be cautious with this information and stay vigilant for identity theft and fraud!

If you are ever unsure of the identity of whom you are speaking, err on the side of caution and hang up the phone – our employees will never be upset with you for being cautious when it comes to keeping you and your information safe!

The federal government (through the FTC) has a list of current scams that are being run. Click here to go to their page.

With questions or concerns, or if you think you may be a victim of fraud, please call us at 585.586.8225 or email  [email protected]. Thank you!

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