ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Member Benefits

As a Part of Our Family, You Will Have...

Peace of mind knowing that you have a trusted team on your side. You won’t just be a member of our credit union; you will be a part of the family. That means we work hard to make doing business with us convenient and easy. We want to be a one-stop-shop for all your financial needs.

Shared Branching Program

Family First participates in a fee-free ATM and Shared Branch Network that allows Family First members to conduct their financial transactions at thousands of conveniently located affiliated credit unions all over the country. You can easily locate free ATMs and Shared Branching locations by clicking below.

Easy and Interactive Online Platform

Family First’s Online Banking lets you manage your money from the most convenient location of all, wherever you are! Log in at the top of our website, mark it as a private computer or public to control your level of security. Check balances, review account history, make transfers…whatever you need to do, anytime you need to do it. It’s secure and free. But best of all, it's easy to interact with!

Convenience at your fingertips

We know that life these days is always on-the-go. That’s why we have made doing your banking easier than ever before with our mobile app! This means all your financial information can be accessed all at the convenience of your fingertips. It doesn’t get much better than that.

More Ways We Can Help


Our Savings Calculators help you discover the best way you can save for all the things you need and want.


See first-hand how we can help turn your dreams into a reality at Family First.

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