ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Our Branches

Family First Locations Across Rochester, NY

We have five branches strategically located around Monroe County to bring you the most convenience when it comes to banking.

Our Door is Always Open, Come Visit Us at Any Location

East Rochester

375 Fairport Rd

East Rochester, NY 14445


1110 Long Pond Rd

Rochester, NY 14626


1225 Jefferson Rd, Suite 205

Rochester, NY 14623


2520 Browncroft Blvd

Rochester, NY 14625


850 Ridge Rd

Webster, NY 14580

The Family First Difference

Shared Branching Locations

As a member you can also access our shared branch network and do your banking at over 5000 nationwide locations surcharge free.

ATM Locations

Our Family First members can take advantage of hundreds of surcharge-free ATM locations throughout the Greater Rochester area and the nation. Search our national network of almost 30,000 surcharge-free ATMs.

2024 Branch Closings

New Year’s Day: Monday, January 1
Martin Luther King Jr. Day: Monday, January 15
President’s Day: Monday, February 19

Full Eclipse Day – Monday, April 8, Closing at 1:00 pm
Memorial Day: Monday, May 27
Juneteenth (Emancipation Day): Wednesday, June 19

Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Columbus/Indigenous Day: Monday, October 14
Veterans Day: Monday, November 11
Thanksgiving Day: Thursday, November 28
Day After Thanksgiving: Friday, November 29; Closing at 3 pm
Christmas Day:  Wednesday, December 25

New Year’s Day: Wednesday, January 1

Stay Up to Date with All Things Family First

Join our email list for the latest Family First news and banking advice, straight to your inbox.

You are now leaving

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.