ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new e-mail address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

All Family First branches and the Call Center will be closed on Tuesday, November 11 for Veterans Day.

Family First’s Online Banking is unavailable. Please utilize our mobile app for access at this time. We apologize for any inconvenience this may cause. 

Our Branches

5 Locations Across Rochester, NY

Our five branches are strategically located around Monroe County to bring you the most convenience when it comes to banking. Our door is always open – come visit a branch near you!

East Rochester

375 Fairport Rd

East Rochester, NY 14445

Greece

1110 Long Pond Rd

Rochester, NY 14626

Henrietta

1225 Jefferson Rd, Suite 205

Rochester, NY 14623

Penfield

2520 Browncroft Blvd

Rochester, NY 14625

Webster

850 Ridge Rd

Webster, NY 14580

The Family First Difference

Shared Branching Locations

As a member you can also access our shared branch network and do your banking at over 5000 nationwide locations surcharge free.

ATM Locations

Our Family First members can take advantage of hundreds of surcharge-free ATM locations throughout the Greater Rochester area and the nation. Search our national network of almost 30,000 surcharge-free ATMs.

2025 Branch Closings

New Years Eve: Tuesday, December 31, 2024; Closing at 1 PM

New Year’s Day: Monday, January 1
Martin Luther King Jr. Day: Monday, January 20
President’s Day: Monday, February 17

Memorial Day: Monday, May 26
Juneteenth (Emancipation Day): Thursday, June 19

Independence Day: Friday, July 4
Labor Day: Monday, September 1
Columbus/Indigenous Day: Monday, October 13
Veterans Day: Tuesday, November 11
Thanksgiving Day: Thursday, November 27
Day After Thanksgiving: Friday, November 28; Closing at 3 pm
Christmas Eve:  Wednesday, December 24; Closing at 1 pm

Christmas Day:  Thursday, December 25

New Year’s Eve:  Wednesday, December 31; Closing at 1 pm

New Year’s Day: Thursday, January 1

Stay Up to Date with All Things Family First

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