We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

Our Branches

Family First Locations Across Rochester, NY

We have five branches strategically located around Monroe County to bring you the most convenience when it comes to banking.

Our Door is Always Open, Come Visit Us at Any Location

East Rochester

375 Fairport Rd

East Rochester, NY 14445

Greece

1110 Long Pond Rd

Rochester, NY 14626

Henrietta

1225 Jefferson Rd, Suite 205

Rochester, NY 14623

Penfield

2520 Browncroft Blvd

Rochester, NY 14625

Webster

850 Ridge Rd

Webster, NY 14580

The Family First Difference

Shared Branching Locations

As a member you can also access our shared branch network and do your banking at over 5000 nationwide locations surcharge free.

ATM Locations

Our Family First members can take advantage of hundreds of surcharge-free ATM locations throughout the Greater Rochester area and the nation. Search our national network of almost 30,000 surcharge-free ATMs.

2024 Branch Closings

New Year’s Day: Monday, January 1
Martin Luther King Jr. Day: Monday, January 15
President’s Day: Monday, February 19

Full Eclipse Day – Monday, April 8, Closing at 1:00 pm
Memorial Day: Monday, May 27
Juneteenth (Emancipation Day): Wednesday, June 19

Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Columbus/Indigenous Day: Monday, October 14
Veterans Day: Monday, November 11
Thanksgiving Day: Thursday, November 28
Day After Thanksgiving: Friday, November 29; Closing at 3 pm
Christmas Day:  Wednesday, December 25

New Year’s Day: Wednesday, January 1

Stay Up to Date with All Things Family First

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