We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Refer-A-Friend Program

Share the wealth when you refer a friend!

With the new Refer-A-Friend program, everybody wins. Existing members can earn up to $250* just by referring their family and friends to open a new account at Family First, while new members can earn up to $100.** 

Don’t keep us a secret, spread the word!

Get Started Today!

Have you been referred by a friend or family member? Getting started is easy! Simply click the button below to start your digital application. When asked how you heard about Family First, select “Refer-A-Friend Program.” You’ll then be prompted to give the name and phone number of the current Family First member that referred you. Once you’ve completed your application, a representative will reach out to finalize your new account. That’s it!

Click here for membership eligibility.

Existing Members

When your friend or family member opens their new account at Family First, they’ll be asked to provide the name of their referrer. When the account has been opened successfully, you’ll receive a confirmation email letting you know your referral has been processed. Then you can just sit back and relax! Once the new account has been open for 60 days, $50 will be deposited into your account. Refer up to 5 new members to receive a total of $250.

New Members

1. Open an Account Bundle

Open a Companion Savings account and bundle it with either a Debit Reward$ or Pinnacle checking account to unlock 5.00% APY*** on Companion Savings balances up to $10,000 while enjoying cash back or dividends on your everyday purchases and checking balances. Click here to learn more about our different account bundles!

2. Enroll in eStatements

Once your account has been successfully opened, visit our website and under Member Login, select New User and complete the online banking registration form to set up online banking and enroll in eStatements.

3. Set Up Direct Deposit

Set up Direct Deposit to your new checking account totaling a minimum of $250 during the month to qualify.

4. Make 12 Debit Card Transactions

Now that your Checking account is ready to go, it’s time to start spending! Approximately 7-10 days after your account opening, you’ll receive a new Family First VISA Debit Card in the mail.

Pro Tip: Download our free Mobile App to keep track of how many transactions you’ve made.

*Existing members can refer up to 5 new members, earning $50 for each, totaling a maximum of $250. $50 will be deposited into the account owner’s primary savings after the new account has remained open for 60 days. Both accounts must be open and in good standing in order to receive the bonus. 

**New members will receive $100 once they open a Companion Savings account and bundle it with either a Debit Reward$ or Pinnacle checking account, enroll in eStatements, set up direct deposit (totaling a minimum of $250 monthly) into the checking account, and complete 12 debit card transactions within the first 90 days of the account opening. Both accounts must be open and in good standing in order to receive the bonus. The new member must open a Companion Savings account and bundle it with either a Debit Reward$ or Pinnacle checking account and meet the bundle requirements to qualify. 

***Annual Percentage Yield (APY) is accurate as of 3/1/2025. This is a variable rate account and the interest rates and APYs may change at any time. Must meet the Debit Reward$ or Pinnacle Plu$ requirements each month to earn APY on Companion Savings account. Companion Savings account available to Debit Reward$ Checking and Pinnacle Plu$ Checking account holders only. Dividends are compounded daily and credited monthly by the 9th of the following month. To earn premium interest (see Rates page for current rates) on balances up to $10,000, requirements must be met. If the requirements are not met, the Companion Savings account rate will be the same as the current Regular Share APY on the entire balance for the month. The APY on savings account balances of $10,000.01 and above will earn the current Regular Share APY.

Any special accounts, with the exception of MyMoney accounts, are not eligible to participate in this promotion. Refer to the Member Account Agreement for the complete list of special accounts. Internal Revenue Service regulations require FFCU to report this bonus on a Form 1099-INT. Both parties will receive a Form 1099-INT and any applicable taxes are the responsibility of the account holder. Offer subject to change without notice and cannot be combined with any other offer. Available for a limited time only.

You are now leaving https://home.familyfirstny.com/

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.