We’re making things easier! Make a payment to your Family First loans or credit cards from any external account; as easy as a text message, through our website, or online and mobile banking.

What you should know:

1. You will receive a text message informing you of the amount due on your loan and a link to pay it – https://familyfirstny.messagepay.com/payment/accountlookup. You will be able to review your payment options or you will be able to opt out of our text message service by texting “STOP”.
2. The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.
3. When you verify your account for the first time you will have to setup the following:  4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments. Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal. Credit cards may not be used to pay your loan.
4. Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.