Family First
Family First

Our phone system is currently experiencing technical difficulties and calls may not connect. Our vendor is aware of this issue and is working to rectify it. 

All Family First branches and the call center will be closed on Monday, January 16 for Dr. Martin Luther King Jr. Day. Have a safe and enjoyable holiday!
We have been informed that some debit and credit card authorizations are currently being rejected. Our card processor has been informed and is working to rectify the situation. We apologize for any inconvenience this may cause.

MessagePay

Make a Payment

We’re making things easier! Make a payment to your Family First loans or credit cards from any external account; as easy as a text message, through our website, or online and mobile banking.

What you should know:

  1. You will receive a text message informing you of the amount due on your loan and a link to pay it – https://familyfirstny.messagepay.com/payment/accountlookup. You will be able to review your payment options or you will be able to opt out of our text message service by texting “STOP”.
  2. The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.
  3. When you verify your account for the first time you will have to setup the following:  4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments. Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal. Credit cards may not be used to pay your loan.
  4. Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.

Frequently Asked Questions 

Can I make a payment on my loans through my online and mobile banking account? Log in to your online and mobile account using your smartphone, tablet or desktop and select ‘Make a Payment’ from the menu bar located on the left. This will take you to the payment portal where you will have to verify your account. 

If I opt out of receiving text messages will I still be able to pay my loans online? Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message. 

How can I pay my account via text message? Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments. 

Is there a cost to me for this service? Yes, each payment made will incur a fee of $4.99.

Certain accounts may not be eligible for the MessagePay service based upon account status. 

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