Family First
Family First
Family First
Family First
Due to CDC guidance, we strongly encourage all unvaccinated members to wear a mask when inside our branches. Masks are available upon request. Thank you for your cooperation!
All Family First branches and the call center will be closed on Monday, October 11 for Columbus Day.

Financial Counseling

Are you starting to build credit for the first time? Or looking to improve your credit score so you can buy your first home? Maybe you just need a hand creating a budget that you can really stick with this time. No matter how big or small the task, we can help. Let our certified financial counselors help you sort through all the clamor and get you on the path to financial stability. 

Meet Our Team!

With certified financial counselors in every branch, we’re prepared to help you make this year your best one yet. To get started, call or text us at 585.586.8225 to schedule an appointment today or leave your contact information below with a brief message – one of our counselors will be in touch with you shortly!

Get Started on Your Financial Journey Today!

Is Financial Counseling Right for You?

There are plenty of reasons you may want to consider meeting with a  counselor. Maybe you’ve recently experienced a life changing event, such as having a baby, or a divorce. Maybe your income has been impacted by the COVID-19 pandemic. Everyone can benefit from this free service, regardless of their financial situation. See the article below for more and find out if counseling is right for you!

Financial Counseling: Is it Right for You?

Still not sure? Ask yourself these questions – if you answer “Yes” to the majority of these questions you may benefit from financial counseling.

  • Have you bounced a check more than once in the last 12 months?
  • Do you have difficulty keeping your checking account register up-to-date?
  • Do you know how much you owe to all your creditors at any given time?
  • Have you been denied credit?
  • Excluding loans for your home and car, have you borrowed money from multiple sources in the last 12 months?
  • Is it difficult to pay your bills each month?
  • Do you regularly pay bills after the “due date”?
  • Has it been more than six months since you made  a deposit to your savings?
  • Do you dread sitting down to review your finances?
  • Do you have difficulty concentrating at work because of financial problems?
  • Have you delayed receiving health or dental care because of the number of unpaid debts you already have?
  • Do you have difficulty sleeping because of worries over finances?
  • Have you used a payday lender?
  • Do you use “courtesy pay” programs to cover checking account shortfalls on a regular basis (once a month, for example)?
  • Do you regularly borrow money from family and friends to cover your monthly bills?
  • Do you gamble or play the lottery in hopes of earning money to repay debts?
  • Have you received calls from creditors or collection agencies in the past six months?
  • Do you struggle to make minimum payments on your credit cards?

Your Credit Score

It’s important to keep track of your credit score to make sure it’s being reported properly. Here are websites you can go to check your credit.

Annual Credit Report Request Service:  PO Box 105281, Atlanta, GA 30348-5281  Phone: 877.322.8228    Website:

: PO Box 2104, Allen, TX 75013-2104
   Order your report: 888.397.3742     Report fraud: 888.397.3742

PO Box 1000, Chester, PA 19022   
Order your report: 800.888.4213
   Report fraud: 800.680.7289

 PO Box 740241, Atlanta, GA 30374
   Order your report: 800.685.1111 Report fraud:  888.766.0008    Website:

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The tools and resources you need to succeed

Stop in and see what the Family First experience is all about