ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ATTENTION: Online & Mobile banking are currently unavailable. Our home banking vendor is aware of the issue and is working to resolve it. For immediate banking assistance, please call us at 585.586.8225.

Our Henrietta Branch will be closed today, July 31, and tomorrow, August 1, due to a service outage. The Family First ATM in the plaza is available. We apologize for any inconvenience this may cause. 

Family First’s Home Banking and Mobile App will be intermittently unavailable on Sunday, July 27 from 1:30 am to 5:30 am for routine maintenance. We apologize for any inconvenience this may cause. 

Wire Transfers

Need to move money and don’t want to handle the cash? A wire transfer is an electronic movement of funds and is the quickest way to move funds between financial institutions. The funds are guaranteed through a wire transfer, which means they are available for withdrawal immediately after receipt. Family First provides the service of incoming and outgoing wires for domestic transactions. We do not process international wire transfers.

Incoming Wire Transfers

The following procedures apply when you initiate funds to be transferred to your account here at Family First. You will need to contact your outgoing financial institution and provide them with the following information:

Instructed Agent:
Alloya Corporate Federal Credit Union
1021 Watervliet –Shaker Rd
Albany, New York 12205
ABA/Routing: 221381715

Creditor Agent/Further Credit to:
Family First of NY FCU
ABA/Routing: 222382593
2520 Browncroft Blvd.
Rochester, NY 14625

Creditor/Final Credit to:
Member’s name
Member’s account number
Member’s address

Any wire transfer credits received after 4:30 p.m. will be credited to the member’s account on the next business day. There is a $10 charge for incoming wire transfers.

Outgoing Wire Transfers

When initiating an outgoing wire from your Family First account, you will need the following items:

  • The Outgoing Wire Transfer Form completed with all information. This may require you to contact the receiving financial institution to obtain their specific wiring instructions. Inaccurate wiring instructions will delay the processing of the wire transfer.
  • Your current photo identification containing your signature.

Important information about outgoing wire requests:

The funds being sent must be on deposit with Family First prior to the initiation and may require a hold time. A Member Service Representative can give you more information about your specific transaction.

Wire transfers requested before 2 p.m. will be sent the same day.

Please contact a Financial Service Representative at 585.586.8225 with any questions concerning Wire Transfer.

 

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