We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

Fraud Alert: Phone Number Spoofing

It has come to our attention that the Family First phone number – 585.586.8225 – has recently been spoofed by those attempting to steal personal and financial information from our members.

These fraudsters pretend to be employees of our internal fraud department and are requesting personal member information, such as social security numbers, bank account numbers, online banking login credentials, PIN numbers, and more. If you receive a phone call claiming to be from our fraud department asking for any of this  information, DO NOT respond or provide the information they are requesting. Hang up and call us immediately. 

Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers. Please be cautious with this information and stay vigilant for identity theft and fraud!

If you are ever unsure of the identity of whom you are speaking, err on the side of caution and hang up the phone – our employees will never be upset with you for being cautious when it comes to keeping you and your information safe!

The federal government (through the FTC) has a list of current scams that are being run. Click here to go to their page.

With questions or concerns, or if you think you may be a victim of fraud, please call us at 585.586.8225 or email  [email protected]. Thank you!

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