We are currently experiencing issues with our call center phone system and some calls may not connect. Our vendor is working on this issue. We apologize for any inconvenience.
The Penfield ATM is being serviced and is temporarily unavailable. We apologize for the inconvenience.
Whether you need to deposit a check with your smartphone, check your balance with a text message, email money to a friend, or pull up a statement online, we have all the technology for you to do so in a secure and efficient way!
We’re always innovating new ways to help you spend and save smarter.
There’s so much you can do with our Online Banking and Mobile Banking App.
We have everything you need to do your banking, right to your fingertips. On the go, at work, in the waiting room- it doesn’t matter where you are! At Family First we are always keeping up and innovating with the latest technology to bring you the most convenience.
Life happens fast, take control of your money! MobiMoney is a FREE mobile app that offers Family First debit and credit card holders a convenient way to manage their card(s) on the go. Turn your card on or off with ease.
With our free online Bill Payment, you can pay anyone, any time, from anywhere that you can access the internet. The best part is, you are still in control because you indicate the amount you want paid and when you want it sent.
Have a question about our hours, rates or anything else? Text us at 585.586.8225 and one of our member service reps will text you back shortly with the info you need.
Depositing checks using our mobile app, available for both Android and Apple devices, couldn't be easier! This free, safe, and convenient feature works in three simple steps. Just tap, snap, and deposit.
We know we live in an "I want it now" culture. But when it comes to having access to your money, that is critical! The Family First mobile app brings that anytime access to your mobile device.
You can leave your cards safely at home and enjoy the convenience and security of using the phone that is already in your hand to pay for purchases. We work with Apple Pay, Google Pay and Samsung Pay.
Family First offers e-statements to get you your information fast and reduce paper clutter, saving trees! You will receive an e-mail when your statement is ready. Simply follow the link in the e-mail or log into home banking to view your e-statement.
Follow these easy steps to sign up: 1. Log into Home Banking at the top of the page 2. Go to the “Additional Services” menu 3. Click on “eStatements” and follow the prompts to opt in
We get it. Sometimes you just don't need to talk to a person. Get in, get out, and be done. That's why Family First offers a Telephone Banking System, iTalk! Manage your accounts from any touch tone phone at any time at no cost.
Use Pay Other People to transfer between institutions or pay an individual. After accounts are added and approved, you'll see your money in another institution in a couple of days!
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Our Routing Number is 222382593
Our NMLS Number is 453880
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