VISA eStatement Change | Family First Federal Credit Union

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First Branches and the Call Center will be closed on Monday, October 14 for Columbus Day/Indigenous Peoples’ Day. Have a safe and enjoyable holiday!

Family First Home Banking and the Family First App are currently unavailable due to technical issues. Our vendor is aware and is working to remedy the situation. We apologize for any inconvenience this may cause.

Update: Due to technical difficulties, the anticipated rollout of the new VISA e-statement portal will be postponed.

Due to unforeseen technical issues, the switchover to our new eStatement portal is going to be postponed. Your January VISA paper statements will be delivered as they have been previously and no paper statement fees will be applied. We apologize for this situation and will keep you informed of when we will be making this switchover in the future.

You can still pay your Family First VISA through Online Banking, the Family First Mobile App, and our MessagePay service.

If you have any questions, please email [email protected] or call us at 585.586.8225.