ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Update: Due to technical difficulties, the anticipated rollout of the new VISA e-statement portal will be postponed.  

Due to unforeseen technical issues, the switchover to our new eStatement portal is going to be postponed. Your January VISA paper statements will be delivered as they have been previously and no paper statement fees will be applied. We apologize for this situation and will keep you informed of when we will be making this switchover in the future.

You can still pay your Family First VISA through Online Banking, the Family First Mobile App, and our MessagePay service.  

If you have any questions, please email [email protected] or call us at 585.586.8225.

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