We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.
The ATM at our Webster Branch is currently unavailable. A service call has been placed. We apologize for this inconvenience.Â
Family First Home Banking and the Mobile App will be intermittently unavailable from 1:30 am to 5:30 am on Sunday, February 22 for routine maintenance. This maintenance will also cause Mobile Check Depositing to be completely unavailable from 11:00 pm Saturday, February 21 to 11:00 am on Sunday, February 22.Â
To report a lost or stolen Visa Debit or Credit card when the credit union is closed:
| Monday | 9 a.m. – 4:30 p.m. |
| Tuesday | 9 a.m. – 4:30 p.m. |
| Wednesday | 10 a.m. – 4:30 p.m. |
| Thursday | 9 a.m. – 4:30 p.m. |
| Friday | 9 a.m. – 5 p.m. |
| Saturday | 9 a.m. – 1 p.m. |
Submit an account question or leave us your feedback! We will respond to all messages within one business day.
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