ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
All Family First Branches and the Call Center will be closed on Monday, January 20 for Martin Luther King Jr. Day. Have a safe and enjoyable holiday!
The Family First phone system is currently experiencing technical difficulties where external calls are not getting through. Our vendor is aware and is working to remedy the situation. We apologize for any inconvenience this may cause. Please use our secure online chat or Contact Us form to reach us.
| Monday | 9 a.m. – 4:30 p.m. |
| Tuesday | 9 a.m. – 4:30 p.m. |
| Wednesday | 10 a.m. – 4:30 p.m. |
| Thursday | 9 a.m. – 4:30 p.m. |
| Friday | 9 a.m. – 5 p.m. |
| Saturday | 9 a.m. – 1 p.m. |
Submit an account question or leave us your feedback! We will respond to all messages within one business day.
To report a lost or stolen VISA Debit or Credit Card when the credit union is closed, call the following number: 1.833.933.1681
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Routing Number: 222382593
NMLS Number: 453880
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