ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ATTENTION: We are aware of fraudulent text messages notifying Family First members that their accounts have been locked. If you receive a text like this, do not click on any links or attachments. Please reach out to Family First directly at 585.586.8225.
All Family First branches and the Call Center will be closed on Monday, October 13, for Columbus Day and Indigenous Peoples’ Day.
Family First’s Online Banking and Mobile App is currently intermittently unavailable. Our vendor is aware of this and is working to remedy this situation. We apologize for any inconvenience this may cause.Â
To report a lost or stolen Visa Debit or Credit card when the credit union is closed:
| Monday | 9 a.m. – 4:30 p.m. |
| Tuesday | 9 a.m. – 4:30 p.m. |
| Wednesday | 10 a.m. – 4:30 p.m. |
| Thursday | 9 a.m. – 4:30 p.m. |
| Friday | 9 a.m. – 5 p.m. |
| Saturday | 9 a.m. – 1 p.m. |
Submit an account question or leave us your feedback! We will respond to all messages within one business day.
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