Family First
Family First

Fraud Alert: We have received reports that our 585.586.8225 phone number is being spoofed with people claiming to be our Fraud Department and requesting personal information. Please do not give these people any personal information. Click here to read more. 

All Family First branches and the call center will be closed on Monday, September 4 for Labor Day. Have a safe and enjoyable holiday!

The Henrietta branch will be undergoing renovations during the next couple weeks which may lead to some dust and debris in the branch. We apologize for any inconvenience this may cause.


Important Information Regarding a New Online Banking Scam

We have recently been made aware that scammers are spoofing the Family First phone number and are contacting individuals regarding “fraud” on their accounts. If you receive a phone call from an individual claiming they are from the fraud department at Family First and they request sensitive information such as your social security number, PIN number, or your username/password for online banking, please hang up the phone immediately and call us directly. DO NOT call back the number that just contacted you. Dial 585-586-8225 and choose option 7 for our Operations and Fraud Department. 

Please note that Family First will NEVER ask you for this information over the phone, email, or text. If anyone contacts you claiming to be from a financial institution and requests this information, you should hang up the phone or delete the email immediately. A telltale sign that it’s a scam is if they are trying to pressure or rush you for this information. If you are unsure whether it’s a scam or not, always err on the side of caution and contact your financial institution right away at their official phone number!

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