We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Mobile Check Deposit Change

We're changing our mobile check deposit vendor!

As we continue to improve our technology services, we’ve made the decision to change our mobile check deposit vendor. As a member who recently used this service, we wanted to keep you informed. This transition will take place on Monday, May 8, 2023.

This new vendor will be able to approve your mobile check deposits instantly and a certain amount of the funds will be immediately available to you, following our Funds Availability guidelines (please click here to view our Funds Availability Policy).The picture/deposit process will continue to be an easy and convenient experience. Due to this change, you will be asked to enroll when the new software is in place. After your first time using the service you will not be asked to do so again.

If you have any questions, please call us at 585.586.8225 or email [email protected]. Thank you!

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