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Family First
Family First

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Mobile Check Deposit Change

We're changing our mobile check deposit vendor!

As we continue to improve our technology services, we’ve made the decision to change our mobile check deposit vendor. As a member who recently used this service, we wanted to keep you informed. This transition will take place on Monday, May 8, 2023.

This new vendor will be able to approve your mobile check deposits instantly and a certain amount of the funds will be immediately available to you, following our Funds Availability guidelines (please click here to view our Funds Availability Policy).The picture/deposit process will continue to be an easy and convenient experience. Due to this change, you will be asked to enroll when the new software is in place. After your first time using the service you will not be asked to do so again.

If you have any questions, please call us at 585.586.8225 or email [email protected]. Thank you!

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