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Family First
Family First

Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

Mobile Check Deposit is currently unavailable on our Mobile App. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.

All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.

Penfield Education 5K

For the second consecutive year, Family First proudly served as the premier sponsor of the 5th Annual Penfield Education Foundation 5K, held at Penfield High School on Saturday, April 21, 2024. This community 5K run/walk promotes healthy activity while supporting the Penfield Education Foundation (PEF).
 
The Penfield Education Foundation was established in 2016 by a group of community, faculty and parent leaders who believe that education is at the heart of our community. The Foundation believes strongly in ensuring the continuing excellence of the Penfield Central Schools. As a private, non-profit, 501(c)(3) tax-exempt organization, the mission of PEF is to gather and administer funding and resources throughout our community to provide grants and scholarships to enhance learning opportunities for all students attending Penfield Central Schools.
 
Thank you to all who participated and helped make this event happen, and a job well done to all of the runners!

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