We have been informed by some of our members that they have received the letter below, which references a Home Warranty and urges the member to “call today about an urgent matter regarding your property.”

This mailing is NOT from Family First. This has been sent by a third party unassociated with Family First.

In the fine print at the bottom, it notes this is from “FENIX PROTECT” and is not affiliated with your current mortgage holder. This company has used public home sale records to generate this letter in an attempt to trick you into signing up with a home warranty with them. We encourage you to securely dispose of this letter and not contact the phone number listed. If you have any questions, please call us at 585.586.8225 and ask to speak to someone in our Mortgage Department