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Family First
Family First

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Our Branches

6 Locations Across Rochester, NY

Our offices are strategically located around the Greater Rochester area to bring you the most convenience when it comes to your banking.

East Rochester

375 Fairport Rd

East Rochester, NY 14445

East Rochester Branch

Greece

1110 Long Pond Rd

Rochester, NY 14626

Greece Branch

Henrietta

1225 Jefferson Rd, Suite 205

Rochester, NY 14623

Henrietta Branch

Le Roy

110 W Main St

Le Roy, NY 14482

Le Roy Office

Penfield

2520 Browncroft Blvd

Rochester, NY 14625

Penfield Branch

Webster

850 Ridge Rd

Webster, NY 14580

Webster Branch

Shared Branching Locations

As a member you can also access our shared branch network and do your banking at over 5000 nationwide locations surcharge free.

ATM Locations

Our Family First members can take advantage of hundreds of surcharge-free ATM locations throughout the Greater Rochester area and the nation. Search our national network of almost 30,000 surcharge-free ATMs.

Find an ATM or Shared Branch

2025 - 26 Branch Closings

2026

New Year’s Day: Thursday, January 1

Martin Luther King Jr. Day: Monday, January 19
President’s Day: Monday, February 16

Memorial Day: Monday, May 25
Juneteenth (Emancipation Day): Friday, June 19

Independence Day: Friday, July 3 & Saturday, July 4
Labor Day: Monday, September 7
Columbus/Indigenous Peoples Day: Monday, October 12
Veterans Day: Wednesday, November 11
Thanksgiving Day: Thursday, November 26
Day after Thanksgiving : Friday, November 27 – Closing at 3:00 pm

Christmas Eve:  Thursday, December 24 – Closing at 1:00 pm

Christmas Day:  Friday, December 25

New Year’s Eve:  Thursday, December 31 – Closing at 1:00 pm

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