We have been made aware that a network issue is causing Family First debit cards to reject at Tops Markets and Walmart. Our vendor is working to correct this issue. We apologize for any inconvenience this may cause.
All Family First branches and the Call Center will be closed on Monday, July 5 in observance of Independence Day.
Website accessibility is an ongoing effort and we are actively taking steps to further enhance and improve the accessibility of www.familyfirstny.com. If you have any difficulty accessing any portion of the Family First website, please contact us by one of the following methods:
We will work with you to provide the information you seek through an accessible communication method that is consistent with applicable ADA law.
Your feedback is important to us. Please contact us with any concerns or suggestions about how we can improve the use and accessibility of our site.