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We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

First-Time Homebuyer Webinar

Thank you for joining us on Wednesday, January 29th for our First-Time Homebuyer Webinar!

Thank you for embarking on your journey to homeownership with Family First mortgage experts, Julie Vella & Ron Kraft! We hope you took away some valuable information and gained valuable insights on:

  • Rochester’s current housing market
  • Credit requirements for buyers
  • Step-by-step guidance for first-time homebuyers
  • Mortgage products overview
  • Grant opportunities

Weren’t able to attend? Watch a full recording of the webinar and access this year’s presentation with the links below! 

First-Time Homebuyer Presentation 2025

First-Time Homebuyer Webinar Recording 2025

Still have questions? Reach out to our mortgage experts today to get all of the information you need to become a first-time homebuyer. 

Meet our Mortgage Originators

Are you thinking about buying your first home or refinancing your current mortgage? Let our friendly, professional staff provide you with local decision-making and servicing of your mortgage. Contact one of our originators today for a customized mortgage loan that works for you!

Julie Vella

NMLS ID#:65903

p. 585.586.8225 x119

f. 585.586.0915

[email protected]

Ron Kraft

NMLS ID#:265662

p. 585.586.8225 x335

c. 585.329.1404

[email protected]

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