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Family First
Family First

All Family First branches and the call center will be closed on Monday, October 12 for Columbus Day/Indigenous Peoples’ Day. 

The Family First phone numbers – 585.586.8225 and 1.800.356.1101 – have recently been spoofed by those attempting to steal personal and financial information from our members.

Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers.

The entryway road to our Gates Branch is scheduled to be milled and paved starting Wednesday, September 16. During this time, members will have full access to the branch, drive-thru and ATM. , or PIN numbers.

The entryway road to our Gates Branch is scheduled to be milled and paved starting Wednesday, September 16. During this time, members will have full access to the branch, drive-thru and ATM. 

Day of Caring 2025

Across 6 counties, over 6,000 volunteers completed 400 projects, supporting 200 nonprofit agencies across six counties as part of the United Way’s Day of Caring 2025. For the 7th year running, the Family First team returned to Heritage Christian Services Shoecraft location to give their landscaping some much needed TLC.

Family First volunteers spent the morning weeding, pruning, mulching, and landscaping the property so that residents and employees can once again enjoy their outdoor space during the summer months. We look forward to coming back to this location to see our friends at Heritage Christian Services year after year, and love having an opportunity to give back to the community we love so much – especially when we are blessed with beautiful weather like we were this year!

To learn more about Heritage Christian Services and all the good they do within the Rochester community, visit https://heritagechristianservices.org/

Check out the finished work from our  Family First team!

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