Family First
Family First

ALERT: Family First has recently been made aware of a Spectrum Cable scam involving a “service install”. Please exercise caution if you receive a phone call from someone claiming to be Spectrum and offering these services.

All Family First branches and the call center will be closed on Thursday, November 24 for Thanksgiving and will be closing early at 3PM on Friday, November 25. Have a safe and enjoyable holiday!

The Family First Penfield Branch ATM is currently unavailable. We apologize for any inconvenience this may cause and are working to rectify the situation.

Purchase Rewards

Turn everyday purchases into cash!

This Purchase Rewards program lets you earn rewards by using your Family First debit card to purchase merchandise and services. The offers you receive are targeted offers to you based on how you shop. There is no limit to the rewards you can earn. 

So, the more you use your Family First debit card, the more offers you can receive and the more rewards you can earn! Cash back is deposited into your account after you take advantage of any offer.

You can find offers in online banking beneath transactions in the transaction history or in the “rewards” section in the upper right part of the page. Offers can also be found on the account history page or the rewards summary page. New offers will be labeled as “New Offers” until you click to activate them.

young woman shopping with gift card

Once clicked, the reward is “loaded onto” the associated debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.

Click here for our Purchase Rewards FAQ!

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By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.