Family First
Family First

Some members have recently received letters from home warranty companies concerning their policy and referencing their Family First home loan. These letters are not associated with Family First. Please ignore them and contact your insurance company if you have any questions about your home owners insurance.

We are currently experiencing network issues which may impact our call center and in-branch transactions. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. 

We have been informed that some debit and credit card authorizations are currently being rejected. Our card processor has been informed and is working to rectify the situation. We apologize for any inconvenience this may cause.

Purchase Rewards

Turn everyday purchases into cash!

The Purchase Rewards program rewards you for using your Family First debit card when purchasing merchandise and services. The more you use your Family First debit card, the more rewards you can earn! Purchase Reward offers are catered to you based on how you shop, and cashback is deposited into your account after you take advantage of any offer. There’s no limit to the rewards you can earn!

You can find your offers within online banking beneath transactions in the transaction history or in the “rewards” section in the upper right part of the page. Offers can also be found on the account history page or the rewards summary page. They can also be accessed within our Mobile App – simply tap the More tab in the bottom right-hand corner and select Debit Purchase Rewards.

young woman shopping with gift card

New offers will be labeled as “New Offers” until you click to activate them. Once activated, the reward is loaded onto the associated debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.

Click here for our Purchase Rewards FAQ!

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