Family First
Family First

All Family First branches and the Call Center will be closed on Friday, July 3 and Saturday, July 4 for Independence Day.

We are excited to welcome the members of Focus First Credit Union to the Family First community! For merger information,  updates, and frequently asked questions, click here to learn more.

You may have received a text message from Family First stating that your phone number has been updated for your Family First Debit or Credit card. This was part of a routine file maintenance update on our card management system.

If you received the text and did not reply, please give us a call at 585.586.8225 to verify that we have the correct phone number on file for you.

If you replied “NO” to the text message your card has been blocked as a security precaution. Please call us at 585.586.8225 to order a replacement card.

Use Rewards for Holiday Gifts

Rewards! Points

Purchase Holiday items soon!

If you have a Family First VISA Platinum Card, you can use your purchase Rewards! points for gift cards, merchandise, and other fun items!

You may want to use those points to purchase gifts for others for the upcoming holiday season. If that’s the case, we want to remind you to redeem those items sometime soon. The items themselves may not ship for up to three weeks, and you don’t want to cut it too close around the holidays!  Visit our Rewards! page here to see the great items you can give (or receive!).

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