ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Monday, May 27 for Memorial Day. We hope you have a safe and enjoyable holiday.

Family First will be holding our Annual Meeting on Wednesday, March 24 at 8:30 AM at our Browncroft Office. Click this link to join us virtually through Microsoft Teams.  

VISA LifeLock Benefit

Tools to help you act quickly if your personal data is threatened.

Your Family First card includes ID Navigator Powered by NortonLifeLock.

No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can provide you with greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity, so you can act quickly should the unexpected happen.

To find out more information and enroll in this free program, visit www.cardbenefitidprotect.comtoday!

  • Dark Web Monitoring – notifications when certain information is identified
  • One-Bureau Credit Monitoring – alerts for hard credit inquiries and changes to credit file
  • Case Remediation Support – dedicated, specialized Support agents to help navigate an identity situation
  • Lost Wallet Assistance – a checklist of tasks to complete when you lose a wallet with assistance form a Support Agent to discuss and review the resources available
  • Digital dashboard – To view alerts, account management, case remediation and management
  • Discounts on select NortonLifeLock upgrades and alternatives
  • Support via web/mobile/phone channels – web and mobile app with alerts via email and SMS, U.S. call center

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