ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First Branches and the Call Center will be closing at 1:00 pm on Tuesday, December 24 and closed on Wednesday, December 25 for Christmas. Have a safe and enjoyable holiday! 

Family First Home Banking and the Family First App are intermittently unavailable due to technical issues. Our vendor is aware and is working to remedy the situation. We apologize for any inconvenience this may cause. 

Rewards! Points

Purchase Holiday items soon!

If you have a Family First VISA Platinum Card, you can use your purchase Rewards! points for gift cards, merchandise, and other fun items!

You may want to use those points to purchase gifts for others for the upcoming holiday season. If that’s the case, we want to remind you to redeem those items sometime soon. The items themselves may not ship for up to three weeks, and you don’t want to cut it too close around the holidays!  Visit our Rewards! page here to see the great items you can give (or receive!).

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