We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

All Family First branches and the call center will be closed on Monday, February 19 for President’s Day. Have a safe and enjoyable holiday.  

Hours Changes

Important Information Regarding our Hours of Operation

Beginning the week of January 4th, 2021, we will be making the following changes to our hours of business:

Our Penfield Branch and the Call Center will now close at 5:00 PM on Fridays.

Our Henrietta Branch will be closed on Saturdays.

If you have any questions, please contact us at 585.586.8225. 

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