We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Board of Directors Election 2023

Nominations are now open for Board of Director positions at Family First of NY Federal Credit Union. There is currently one vacancy.

The Nominating Committee has met and placed the following candidate on the ballot for the April election:

  • Hugh Franklin (Incumbent)

Please see below for the biography of the candidate.

If you would like to be considered on the ballot, or nominate someone else, please submit your request in writing to:

Nominations Committee, Attn:  James Costello / Ryan Payment / Mark Sansouci, 2520 Browncroft Blvd., Rochester, NY 14625.  Or email your request to any member of the Nominating Committee: [email protected] / [email protected] / [email protected].  Please include a subject line of “Board Nomination.”

As part of the nomination process, the candidate will also need to submit a résumé and short biography along with a formal nominating petition.  The petition requires 158 signatures from current Family First members above the age of 18.  You can receive your petition form from the Nominating Committee upon request.  The deadline for submission is March 17, 2023. 

Final results will be tabulated and announced at the Annual Meeting on Wednesday, April 26, 2023, at 9:30 a.m. at the Penfield Branch. We invite you to join us that morning. All members are welcome!


James Costello

Family First Board Member

Hugh Franklin – (Incumbent)

Joining Family First Federal Credit Union in the early 1990’s, Hugh has been involved on a volunteer level with the credit union for most of his tenure.  In addition to serving as Board Chairman and Vice-Chairman prior to that, Hugh’s experience has included seats on the Budget & Finance, Investment and ALCO Committees.  He also chairs the Supervisory Committee.  For the past 50 years, Hugh has been with the Penfield Volunteer Ambulance as an active EMT, while serving on leadership and Board positions with Penfield Ambulance and the Southeast Quadrant Mobile Critical Care Unit. Hugh retired from the Catholic Family Center where he was Controller and has a BS in Business Administration from RIT.

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