We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

U.S. Department of Agriculture Loans

U.S. Department of Agriculture Loans

Living in a rural or agricultural area? You may be eligible for a United States Department of Agriculture (USDA) loan.  The USDA maintains a list of areas in which financing may be eligible and the amount of income earned is a factor.  Contact the Mortgage Team with the address of the property or area that you are considering so we can find the best possible solution to finance your home. 

USDA loans have flexible and attractive terms:

  • No down payment required.
  • Closing costs and fees may be paid by the seller.
  • There are some restrictions including locations in eligible areas and income targets. For more details to accurately determine eligibility, just talk to our Mortgage Team or go to the USDA site and click on “Property Eligibility” or “Income Eligibility” in the left hand column.

USDA loans require an upfront Guaranty Fee and a monthly fee.  The amount of the Guaranty Fee premium may be financed into your new loan amount.  If you are uncertain if your family income or location will allow for you to take advantage of this option, just give us a call!

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