Family First is committed to providing secure and convenient banking solutions for our members. That’s why we’re excited to introduce IDCheck, a new digital verification tool that allows members to securely validate their identity when performing transactions at a Shared Branching location. This system provides an extra layer of security by ensuring that members are accurately identified before a withdrawal is processed. 

Effective May 1, 2025, all Shared Branching users (who utilize a Shared Branch in another state) will be required to preload their state-issued driver’s ID into IDCheck before using a participating Shared Branch location. 

If you are a Family First member planning to visit other credit unions within the Shared Branching Network, or a visiting Credit Union Shared Branching participant, please follow the instructions below to ensure a smooth experience when conducting your Family First transactions at other credit unions.

How IDCheck Works:

When you arrive at the participating branch (or beforehand), visit verify.coop.org and follow the instructions on the screen to get a member verification code.

Get Started:

1. Select your credit union’s name from the drop down list.
2. Enter your Member Number and the last four digits of your social security number.
3. Upload a photo of the front and back of your government issued ID.
4. Take a selfie for identity verification.
5. Receive a verification code (valid for 20 minutes).
6. Present the verification code to the Teller to complete your transaction as normal.

Didn’t Receive a Verification Code?

If you are unable to receive a verification code, your transaction can still be processed. The teller may use alternative verification methods to complete your transaction.

If you have any questions, please call us at 585.586.8225, email [email protected] or click here to send us a message.