Fraud Alert: We have received reports that our 585.586.8225 phone number is being spoofed with people claiming to be our Fraud Department and requesting personal information. Please do not give these people any personal information. Click here to read more. 

All Family First branches and the call center will be closed on Thursday, November 23 for Thanksgiving and closing early at 3:00 pm on Friday, November 24. Have a safe and enjoyable holiday!

The Henrietta branch will be undergoing renovations during the next couple weeks which may lead to some dust and debris in the branch. We apologize for any inconvenience this may cause.

Additional Member Services

Wire Transfers

Need to move money and don’t want to handle the cash? A wire transfer is an electronic movement of funds and is the quickest way to move funds between financial institutions. The funds are guaranteed through a wire transfer, which means they are available for withdrawal immediately after receipt. Family First provides the service of incoming and outgoing wires for domestic transactions. We do not process international wire transfers.

Some of the Other Services We Offer

Notary Public

Need a Notary or Medallion Signature Guarantee? This service is available at all of our branches; however, it is best if you give us a call to schedule a time so we can ensure a licensed staff member is available. Don’t sign your documents until you get there because you must sign in the presence of the Notary or Signature Guarantee administrator.

Safe Deposit Boxes

Family First safe deposit boxes are perfect for storing invaluable items like important documents, computer back up files, jewelry, rare collections, and other valuables. A Family First safe deposit box is a secure way to store those important items. They are available at our Penfield and Webster branches and have three different sizes at an affordable cost.

Trustage Insurance

As a benefit of your Family First membership, you have access to the TruStage® Auto & Home Insurance Program as well as AD&D (Accidental Death and Dismemberment) Insurance.

Discount Tickets

Enjoy all the benefits of membership. Family First offers discounted pre-paid admission tickets to a variety of local attractions and events. Tickets can be purchased at the teller lines in any of our branches. Some tickets are only available seasonally. We also sell postage stamps at all branches.

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