Family First
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Family First
Family First

Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information.  Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.

Mobile Check Deposit is currently unavailable on our Mobile App. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.

All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.

Community

Since our establishment in 1969, Family First has been committed to supporting and giving back to our community, from both within and outside the credit union walls. See what we’ve been up to lately in and around the Rochester area!

Day of Caring 2025

Day of Caring 2025 Across 6 counties, over 6,000 volunteers completed 400 projects, supporting 200 nonprofit agencies across six counties

Read More »
October 23, 2025

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