We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.
All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day.Â
Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.
During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.
Knowing how to prepare to buy your first home starts long before you begin house hunting or apply for a mortgage. Preparation means understanding your finances, learning the process, and using the right support to plan your next steps intentionally. The best approach is simple: break preparation into clear steps, then use trusted resources that […]
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A new year is a natural time to reset priorities. While many resolutions focus on health or career goals, financial resolutions for the new year can have a lasting impact on your sense of security and confidence. Financial literacy isn’t about doing everything perfectly. It’s about understanding your options and making informed decisions. As you
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2026 Scholarship Opportunities Family First is excited to announce the 2026 Family First Len Szumiloski scholarship! We are giving three $2,000 scholarships this year! Click here to go to apply online or download the scholarship form! Family First is a part of the New York Credit Union Association and that allows our student members to
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