The Family First phone numbers – 585.586.8225 and 1.800.356.1101 – have recently been spoofed by those attempting to steal personal and financial information from our members.
Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers.
We are excited to welcome the members of Focus First Credit Union to the Family First community! For merger information, updates, and frequently asked questions, click here to learn more.
You may have received a text message from Family First stating that your phone number has been updated for your Family First Debit or Credit card. This was part of a routine file maintenance update on our card management system.
If you received the text and did not reply, please give us a call at 585.586.8225 to verify that we have the correct phone number on file for you.
If you replied “NO” to the text message your card has been blocked as a security precaution. Please call us at 585.586.8225 to order a replacement card.
See You Saturday! Beginning Saturday, September 12, our Gates Branch will be open on Saturdays from 9:00 am to 1:00 pm. Â If you’re on the westside of Rochester, stop in and take care of all your financial business at 2113 Chili Ave. You can have your weekend vibes with your banking included.
Gates Saturday Hours Read More »
Family First’s Brenda Stone Earns Financial Crimes Investigator Certification Last Updated Written By Family First CU Family First is proud to announce that Brenda Stone, Director of Operations & CBSAP, has earned the International Association of Financial Crimes Investigators (IAFCI) Financial Crimes Investigator Certification, a significant professional achievement that strengthens Family First’s ongoing commitment to
Family First’s Brenda Stone Earns Financial Crimes Investigator Certification Read More »
Buying a car is one of the largest financial decisions most people make, and the financing you choose can cost or save you thousands of dollars over the life of the loan. Yet most car buyers in the Rochester area spend weeks researching the perfect vehicle and only minutes thinking about where their loan is
Auto Loan Shopping? Here’s How to Save Thousands in Rochester, NY Read More »
Back to school season sneaks up fast. One week it’s summer, and the next you’re staring down a supply list, new sneakers, a fall wardrobe, and maybe a laptop purchase, all at once. For Rochester families, that back to school spending adds up quickly, and without a plan it can quietly derail a budget that
Back to School Budget Blueprint for Rochester Families Read More »
Your credit score affects more of your daily life than most people realize. It influences whether you get approved for an apartment in Brighton or Irondequoit, what interest rate you pay on a car loan, and whether a lender will work with you when you’re ready to buy a home in the Rochester area. Whether
How to Build or Rebuild Your Credit in Rochester, NY Read More »
Family First is excited to announce the official GRAND OPENING of our new Gates Branch. On Wednesday, August 19th, we celebrated the official grand opening of our newest branch located in Gates, New York! We were thrilled to celebrate the opening alongside members of the Gates community, representatives from the Greater Rochester Chamber of Commerce,
Gates Grand Opening Read More »
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