We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Truth in Savings

Share Accounts Paying Dividends​

Nature of Dividends: Dividends are paid from current income and available earnings, after required transfers to reserves at the end of a dividend period. Dividends are determined by the Credit Union Board of Directors.

Computation Method: Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of Dividends: Dividends will begin to accrue on noncash deposits (i.e. checks, wire transfers) on the business day you make the deposit to your account.

Companion Savings Accounts:  For Debit Rewards and Pinnacle Plus Companion Savings Accounts, all dividends are compounded daily and credited monthly by the 9th of the following month.

Rate Information: Consult the Current Investment Rate Schedule.

Share Savings Accounts​

Regular share (including Holiday, Extra Credit, and Other Share Savings,) & IRA Share Accounts

Par Value of a Share: The par value of a regular share in this credit union is $5.00.

Rate Information: This account is a variable rate account. The dividend rate and annual percentage yield on this account may change quarterly.

Compounding & Crediting Frequency: Dividends are compounded daily and credited quarterly on the ledger balance.

Minimum Balance to Open the Account: $5.00 within the share account, except Holiday, and IRA shares which is $0.

Minimum Balance to Obtain the Annual Percentage Yield Disclosed: $25.00.

To see the disclosure for our Pinnacle Plus Companion Savings Account, click here.

To see the disclosure for our Debit Rewards Companion Savings Account, click here

Transaction Limitations

Regular Share Accounts: During any statement period you may not make more than six transfers to another Credit Union account of yours or to a third party by means of preauthorized or automatic transfer or telephone order or instruction. No more than six transfers may be made by check, draft, debit card, if applicable, or similar order to third party. If you exceed the transfer limitations during your monthly cycle, your account may be subject to closure by the Credit Union, and you may be charged a fee for each excess item.

IRA Share Account: A fee may be charged for each withdrawal. Refer to the Fee Schedule and see your IRA plan disclosure.

Holiday Club: There are no withdrawals from this account prior to its maturity date. Early withdrawal results in forfeiture of all dividends earned on this account or seven days’ dividends, whichever is greater. This account matures on September 30th of each year. Funds are transferred to the regular share account (-00).

MoneyBuilders/MoneyBuilders IRA Accounts

Rate Information: These accounts are variable rate accounts. The dividend rate and annual percentage yield may change weekly.

Compounding and Crediting Frequency: Dividends are compounded daily and credited monthly on the ledger balance.

Minimum Balance To Open the Account and Obtain the Annual Percentage Yield Disclosed:

  • Tier 1: $ 1,500
  • Tier 2: $10,000
  • Tier 3: $50,000

Fees: Checks and electronic transactions are not allowed with the Retirement MoneyBuilder. Retirement MoneyBuilder is part of a qualified individual retirement or Keogh plan and, therefore, a penalty and/or tax withholding may be required for a withdrawal of principal except upon the participant’s disability or attainment of not less than 591/2 years of age. A fee may be charged for each IRA withdrawal. Refer to the Fee Schedule and see your IRA plan disclosure. Additional fees may apply. Refer to the Fee Schedule. For those accounts where checks are allowed, an insufficient funds fee will be charged for each item returned for insufficient funds. The CU supplies MoneyBuilder checks at no cost to the member.

Transaction Limitation: MoneyBuilders

During any statement period you may not make more than six transfers to another Credit Union account of yours or to a third party by means of preauthorized or automatic transfer or telephone order or instruction. No more than six transfers may be made by check, draft, debit card, if applicable, or similar order to a third party. If you exceed the transfer limitations during your monthly cycle, your account will be subject to closure by the Credit Union, and you may be charged a fee for each additional item. If your account balance falls below Tier 1, you will not earn a dividend for that period.

Transaction Limitation: MoneyBuilders IRA

Retirement MoneyBuilder is limited to manual distributions through a Member Service Representative. Any withdrawal is considered a distribution from your plan. Penalties and withholding may apply.

Money Market Gold

Rate Information: This account is a variable rate account. The dividend rate and annual percentage yield may change weekly.

Compounding and Crediting Frequency: Dividends are compounded daily and credited monthly on the ledger balance.

Minimum Balance to open the account: At least $25,000 is required to open this account.

Minimum balance to obtain disclosed annual percentage rate:

  • Tier 1: $ 10,000
  • Tier 2: $100,000
  • Tier 3: $500,000

To receive the disclosed Annual Percentage Yield, the end-of-day ledger balance for each day in the monthly cycle must always be $25,000.00 or greater. If on any day the ledger balance drops below $25,000.00, the account will accrue no dividends for that month.

Fees: Certain fees may apply. Refer to our Fee Schedule.

Transaction Limitations: No checks may be processed against this account. If attempted, they will reject and a fee may be charged. During any statement period, no more than three withdrawals may be made to another Credit Union account or a third party by means of preauthorized or automatic transfer, telephone order, or written instruction. Any transaction that exceeds the transfer limitations or reduces the balance below $25,000.00, subjects the account to closure and fees.

Account Access:

Members may access this account through:

  • Teller Line
  • iTalk telephone banking
  • On-line Banking

Share Draft Accounts

First Checking

Rate Information:Dividends are not paid on this account.

Minimum Balance to Open Account: None

Transaction Limitations:None

Fees: An insufficient funds fee will be charged for each item returned for insufficient funds. Additional fees may apply. Refer to the Fee Schedule.

First Checking Pinnacle

Rate Information: First Checking Pinnacle accounts are variable rate accounts. The dividend rate and annual percentage yield may change monthly. See rate sheet.

Compounding & Crediting Frequency: Dividends are compounded daily and credited monthly on the ledger balance. If the member fails to meet the criteria for this account, no dividends will be paid out.

Minimum Balance to Open Account: None

Balance to receive disclosed annual percentage rate: None, but criteria must be met. See checking account section for details.

Transaction Limitations: None

Fees: An insufficient funds fee will be charged for each item returned for insufficient funds. Additional fees may apply. Please refer to the Fee Schedule.

To see the additional disclosure for our Debit Rewards Checking account, click here.

Term Share Accounts

(Certificate Accounts & Jump-Up Certificate)

Rate Information:This account is a fixed rate account. The Annual Percentage Yield is a percentage rate that reflects the total amount of dividends to be paid on an account based on the Dividend Rate and frequency of compounding for an annual period. The dividend rate and annual percentage yield is based on the assumption that dividends remain on deposit until maturity. A withdrawal of dividends will reduce earnings.

“Jump-Up” Certificate Maturity Information: “Jump-Up” certificates will renew based on the following schedule depending on the original term you select. The schedule covers all terms. However, we reserve the right to limit the terms available to you.

  • Selected terms of 12 to 17 months will renew to the rate of a 12-month certificate.
  • Selected terms of 18 to 23 months will renew to the rate of a 18-month certificate.
  • Selected terms of 24 to 35 months will renew to the rate of a 24-month certificate.
  • Selected terms of 36 to 47 months will renew to the rate of a 36-month certificate.
  • Selected terms of 48 to 59 months will renew to the rate of a 48-month certificate.
  • Selected terms of 60 months will renew to the rate and term of a 60 month certificate.

Compounding and Crediting Frequency: Term Accounts: Dividends are compounded daily and credited quarterly and at maturity on the ledger balance on all certificates with a term of 1 year or more. Dividends are compounded daily and credited at maturity on the ledger balance on all certificates with a term less than 1 year.

“Jump-Up” Certificate: Dividend will be compounded daily and credited quarterly and at maturity on the ledger balance.

Minimum Balance To Open the Account and Obtain the Annual Percentage Yield Disclosed:

  • Regular Certificates: $500
  • Mini Jumbo Certificate: $50,000
  • Jumbo Certificate: $100,000
  • IRA Certificate: $500
  • “Jump-Up” Certificate $1,000

Transaction Limitation: You may not make any deposits into your account before maturity. You may make withdrawal of dividends from your account before maturity if the certificate term is one year or more and this option is made at the time of the certificate purchase. You may not make any withdrawals of principal from your account before maturity unless withdrawal is because of the death of any owner; withdrawal is after the close of the dividend period in which the owner(s) membership was terminated under Article II, Section 5 of the bylaws; withdrawal is a result of the voluntary or involuntary liquidation of the Credit Union; the account is part of a qualified individual retirement or Keogh plan, with distribution of funds upon the participant’s disability or attainment of not less than 59 1/2 years of age. We may impose a penalty if we grant your withdrawal request.

Maturity Date: You can choose the term of maturity from any period of three (3) to sixty (60) months. You will receive a certificate of maturity notice at least ten days in advance of the maturity date of your certificate. If your instructions for renewal are not received by the Credit Union prior to the maturity date, the certificate will automatically be renewed for the same term at the prevailing annual percentage rate. You may withdraw the deposited shares without penalty for 10 calendar days after the maturity date.

Early Withdrawal Penalties: Penalties may be imposed for withdrawals before maturity. Penalties will be based on certificate term and current rate on account and may invade principal. The following penalties will apply:

  • Certificates of a term less than 12 (twelve) months will have a penalty of 90 days of dividends imposed
  • Certificates 12 (twelve) months up to and including 23 (twenty-three) months will have a penalty of 180 days of dividends imposed
  • Certificates 24 (twenty-four) months and greater will have a penalty of 270 days of dividends imposed

There are certain circumstances, such as the death or incompetence of an owner, where we may waive or reduce this penalty. See your plan disclosure if this account is part of an IRA or other tax qualified plan. If this account is part of an IRA, there may be a withdrawal fee. Consult the Fee Schedule.

Exceptions to Early Withdrawal Penalties: At our option, we may pay the account before maturity without imposing an early withdrawal penalty under the following circumstances: When an account owner dies or is determined legally incompetent by a court or other body of competent jurisdiction.

Renewal Policy: As an automatically renewable account, your account will automatically renew for another term upon maturity at the prevailing rate. You have a grace period of ten (10) days after maturity in which to withdraw funds in the new account without being charged an early withdrawal penalty. Refer to the paragraph titled “Jump-Up” Certificate Maturity Information for information about the renewal terms and rates. The “Jump-Up” option is no longer available after the maturity date of the certificate.

Nontransferable/Nonnegotiable: Your account is nontransferable and nonnegotiable. The funds in your account may not be pledged to secure any obligation of an owner, except obligations with the Credit Union.

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