ATTENTION: The IRS has issued a news release about the COVID-19 Stimulus payments. Please click here to read this important information.
Hours Changes: Beginning the week of Jan. 4, 2021, the Penfield Branch and the Call Center will be closing at 5:00 pm on Fridays and the Henrietta Branch will be closed on Saturdays.
All Family First branches and the call center will be closed on Monday, January 18 for Martin Luther King, Jr. Day.
There are a variety of reasons of why members would consider looking into financial counseling. During these uncertain times, Family First is here for you—whether it be during a loss of employment or unexpected life events, we’re here to help you every step of the way. Here are a few things to expect when navigating through the Financial Counseling process.
There are several reasons why individuals may be looking to financial counseling. Some possibilities include:
If you’re unsure whether you should speak with one of our certified Financial Counselors, we invite you to read our previous article on Financial Counseling: Is it Right for You?
Financial counseling with one of our certified advisors is a free service available to all Family First members. Each experience is curated to your individual needs, meaning that not each plan is the same for everyone. Here’s what to expect if you are to seek help from one of our experts:
1. Verbal Conversation
The first step to this process consists of a conversation between you and a counselor. The goal of this 1:1 is so that you’ll be able to discuss your personal financial situation and can establish the goals you want to meet. Depending on your situation, other resources may be available to you.
2. Creating a Plan
Each plan is created specifically to meet your needs. Financial counseling is a process that doesn’t happen overnight. It usually extends over a period of time, and you’re able to decide a realistic goal in which you would like to improve your finances. In your plan, you’ll be able to set immediate and/or long-term goals, budget your cash flows, keep records of your financial activities, and more.
3. Routine Check-Ins with your Counselor
Once a plan has been agreed upon, it’s time to carry it out. You and your Family First Financial Counselor will be meeting routinely to assure that you’ve been on track with your tasks and are on the way to meeting your goals. Your counselor is available to you every step of the way—whether you have unexpected setbacks or have any questions throughout your journey, we’re here for you.
Ready to take the first step in getting your finances back on track? We’re here to help! Learn more about our Financial Counseling Process here or speak with one of experts.
Jodi has been working with Family First for 13 years. During her time at the credit union, she has worn many hats from Financial Service Rep to Branch Manager. Currently, she is a Loan Officer as well as a Financial Counselor and has been a certified Financial Counselor for the past 6 years. Jodi loves that this hat allows her to live the Credit Union philosophy of “People helping People” on a daily basis.
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Our Routing Number is 222382593
Our NMLS Number is 453880
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