Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information. Â Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.
ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information. Â Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.
All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.
All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.
Mobile Check Deposit is currently unavailable on our Mobile App. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.
All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.
Fraud Alert: Phone Number Spoofing  It has come to our attention that the Family First phone number – 585.586.8225 – has recently been spoofed by those attempting to steal personal and financial information from our members. These fraudsters pretend to be employees of our internal fraud department and are requesting personal member information, such …
Financial Literacy Seminar Join us in our East Rochester branch on Saturday, June 24th @ 10:00 AM for a Financial Literacy Seminar Do you want to have financial stability but don’t know where to start? Or do you want to improve your credit score but are unsure what even goes into a credit report? We’re here …
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