ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

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VISA eStatement Change

Update: Due to technical difficulties, the anticipated rollout of the new VISA e-statement portal will be postponed.   Due to unforeseen technical issues, the switchover to our new eStatement portal is going to be postponed. Your January VISA paper statements will be delivered as they have been previously and no paper statement fees will be applied. We apologize for …

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Skip-A-Pay

Skip-A-Pay With the holidays rapidly approaching, you may be asking yourself questions like, “How am I going to make my car payment?” or “can I afford to pay my bills and buy gifts this year?” If you’re unsure how to get through the festivities of the holidays while also paying your bills on time, we …

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The Impact of Rising Interest Rates on Financial Institutions

The Impact of Rising Interest Rates on Financial Institutions Last Updated Written By Tom Dambra, Family First CEO In these challenging economic times, we’ve all felt the pinch of rising costs and interest rates. Your Credit Union is no exception. Let’s take a closer look at the factors contributing to these cost increases and how …

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Tips for Saving Money This Semester

Tips for Saving Money This Semester Last Updated Written By Sarah Kearney As a college student, managing your finances efficiently can be a real challenge. Between tuition fees, textbooks, housing, and social life, expenses can quickly add up. However, with careful planning and some basic spending and saving strategies, you can navigate the semester without …

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Student Loan Payments Resume October 2023

Student Loan Repayments Resume October 2023 Last Updated Written By Sarah Kearney As October quickly approaches, millions of borrowers and recent college graduates across the United States are preparing for the return of their monthly student loan payments. After more than two years of relief due to the COVID-19 pandemic, federal student loan borrowers are …

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